Required skills

Languages: German

Job description

We are looking for an experienced SAP Consultant with expertise in Customer Interaction Center (CIC) to analyze existing solutions, design and implement a new WebService in S/4Hana, and support the project through documentation, testing, and workshops.

Project overview

Hello,

We are looking for an SAP Consultant with experience in Customer Interaction Center (m/f/d):

Responsibilities

The consultant is responsible for analyzing the existing solution (transaction CIC0) in SAP ECC6.0
Conception and implementation of the Customer Interaction Center WebService in release S/4Hana 2025 (customizing and takeover of existing programming)
Creation of detailed functional specifications, technical documentation, and decision templates
Execution of tests, defect handling, and quality assurance during implementation
Functional support and moderation of requirements workshops as well as coordination with stakeholders

Requirements

Framework Conditions:

Sound consulting experience in the SAP CIC environment Focus: Customer Interaction Center WebClient
Very good knowledge of SAP CIC and development for the implementation of customer-specific requirements
Experience in implementing requirements from business departments, including the creation of detailed functional specifications and technical documentation
Experience in requirements management and in workshops: recording, structuring, and implementing requirements

Project details

01.10.2026

End: 31.07.2027

Utilization: 30 PT 2026, 15 PT 2027

remote and Kassel (approx. 1-2 times a month on-site)

Language: German

Start: flexible
Location: DE
Languages: German

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