SAP S/4HANA Customer Service Consultant

Project overview

SAP S/4HANA Customer Service Consultant

Responsibilities

Qualification:

Framework Data:

• Support of the business departments in Customer Service and Sales & Distribution (SD) during the SAP S/4HANA transformation
• Ensuring smooth business processes and supporting users with operational questions during the implementation
• Support and optimization of SAP SD processes, especially order entry and processing, shipping, billing, and pricing
• Support in the management and maintenance of customer master data, forwarder master data, and price lists
• Functional support in inventory management, especially consignment stock, trunk stock, and local stock replenishment
• Support with SAP ATP configuration (Available-to-Promise) and validation of associated business processes
• Recording and documentation of functional requirements, as well as definition and validation of relevant KPIs and reporting requirements
• Planning, coordination, and execution of User Acceptance Tests (UAT) and End-to-End tests, including review of test scenarios and identification of process deviations
• Support with data migration, especially data cleansing, validation of migrated master and transactional data, and ensuring data quality
• Conducting key user and end-user training, including train-the-trainer workshops, and supporting change management
• Intensive support of the business departments during Go-Live and Hypercare, including error analysis, troubleshooting, and stabilization of business processes
• Close collaboration with international stakeholders, business departments, and technical implementation teams
• Completed degree in Business Administration, Business Informatics, Logistics, Engineering, or comparable qualification
• Sound practical experience with SAP Sales & Distribution (SD), especially in Customer Service, Order-to-Cash, and related business processes
• Experience with SAP S/4HANA implementations, migrations, rollouts, or comparable ERP transformation projects
• Good knowledge in order processing, billing, pricing, master data management, and inventory management
• Knowledge of SAP ATP and ideally experience with consignment stocks and stock replenishment processes
• Experience in recording and documenting business requirements, as well as in reporting and process analysis
• Practical experience in conducting and coordinating UAT, End-to-End tests, and data validations
• Experience in user support, conducting training, and Go-Live and Hypercare support
• Independent, structured, and solution-oriented way of working, as well as strong communication skills
• Fluent German and English spoken and written

Project details

Immediately

6-12 months

Weekly Hours: 40 hours per week

Munich, Hybrid (3 days on-site / 2 days remote), increased on-site presence during testing, Go-Live, and Hypercare

• Start: ab sofort
• Duration: 17 Monate
• Remote: hybrid
• Location: München, Deutschland, DE
• Languages: German