Job description
Project overview
Service Designer (SFIA 4/SFIA 5)
Responsibilities
Key experience required:
This is an excellent opportunity to join a high-profile Government programme with long-term contract potential and fully remote working so if you're interested please respond with your most updated CV right away!
Service Designer (SFIA 4/SFIA 5)
- Designing end-to-end services across multiple channels and touchpoints
- Mapping user journeys and service blueprints to identify pain points and opportunities
- Working closely with User Researchers, Business Analysts, Product Managers and Delivery teams
- Applying GDS principles and standards throughout the service lifecycle
- Facilitating workshops and stakeholder engagement sessions
- Using evidence and user insight to drive service improvements
- Contributing to discovery, alpha, beta and live phases of delivery
- Proven Service Design experience within Government, Public Sector or highly regulated environments
- Strong understanding of GDS service standards and user-centred design
- Experience creating service blueprints, journey maps and design artefacts
- Ability to engage and influence a range of stakeholders
- Active SC Clearance or a clearance that has recently lapsed
Project details
Clearance: Active SC
Contract: Until March 2027
£475 or £540 per day Inside IR35 DOE
iO are supporting a major Government programme and are seeking experienced Service Designers to help shape and improve user-centred public services.
- Start: flexible
- Location: City of Westminster, Greater London, England, UK, GB
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