Job description
Project overview
User Researcher (SFIA 4)
Responsibilities
Key experience required:
This role offers the opportunity to work on impactful public-facing services within a large Government programme, with long-term contract prospects and remote working.
User Researcher (SFIA 4)
- Planning and conducting qualitative and quantitative user research
- Designing and facilitating interviews, usability testing and workshops
- Analysing research findings and translating them into actionable insights
- Communicating research outcomes to delivery teams and stakeholders
- Working closely with Service Designers, Product Managers and Delivery teams
- Supporting service teams through discovery, alpha, beta and live phases
- Championing user-centred design and evidence-based decision making
- Proven User Research experience within Government, Public Sector or large-scale digital environments
- Strong understanding of GDS methodologies and standards
- Experience conducting user interviews, usability testing and research analysis
- Ability to communicate complex findings clearly and effectively
- Experience working within multidisciplinary agile teams
- Active SC Clearance or a clearance that has recently lapsed
Project details
Clearance: Active SC Clearance (or recently lapsed)
Contract: Until March 2027
£475 per day (Inside IR35)
iO are looking for User Researchers to support a major Government transformation programme, helping teams better understand user needs and improve public services.
City of Westminster | Consultancy | City of Westminster | £475 per hour | Contract | Head Office Bristol HQ
Published: 2026-10-23
- Start: flexible
- Remote: remote
- Location: City of Westminster, GB
- Rate: 475-475 EUR/h
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