SDM/Technical Project Manager

Project overview

We are looking for an SDM/Technical Project Manager for a 3-month renewable mission in Lille.

o Missions:

Relationship with the business

 Piloting service performance

 Service Reviews

 Incidents, Problems, and Escalations

 Continuous Improvement

 Change & Release Management

 Service Transition

IMPORTANT:

• Understand the priorities, needs, and operational challenges of the business.
• Ensure the alignment of IT services with the expectations and priorities of stakeholders.
• Represent the needs of the business to the technology teams.
• Maintain regular communication on the quality and performance of services.
• Monitor the performance of services within its scope.
• Ensure the achievement of agreed performance objectives and business results.
• Measure performance and ensure associated reporting.
• Participate in reviews and certification of service level commitments, particularly SLAs.
• Organize or contribute to regular service reviews with relevant stakeholders.
• Review SLAs, service interruptions, risks, and operational issues.
• Participate in supplier reviews.
• Identify and track service quality improvement actions.
• Ensure the management of escalations concerning services within its scope.
• Contribute to the prioritization of incidents and problems based on their business impact.
• During a major incident, convey the business impact and urgency to the support teams.
• Keep stakeholders informed and participate in lessons learned.
• Identify opportunities for quality and performance improvement.
• Collaborate with delivery partners to maintain and improve services.
• Lead Service Improvement Plans associated with its scope.
• Track corrective actions, including those assigned to external suppliers or partners.
• Assess the risks associated with changes that may impact services or the business.
• Consider business impact, testing, rollback plans, and communication.
• Participate in the approval of changes when the required conditions are met.
• Participate in the preparation for the production deployment of new services or major evolutions.
• Validate, for the services concerned, the Service Design Package and the Service Level Agreement before production deployment.
• Contribute to decisions regarding going into production or exiting the warranty period.
• The mission does not offer remote work.
• English is mandatory.
• Travel to England 1 to 2 times per year is necessary.
• Travel to Paris is necessary (1/quarter).
• Retail experience is necessary.
• Autonomous profile.

Project details

• Start: 2026-12-01
• Duration: 3 mois (renouvelables)
• Location: 59 - Lille, FR
• Languages: French