Senior Application Support Engineer

Project overview

Description

We are looking for a Senior Application Support Engineer to provide hands-on application support and operational stability for critical warehouse and transportation technology platforms in Westerville, Ohio. This Long-term Contract role focuses on maintaining system performance, resolving complex production issues, and partnering across technical and business teams to keep fulfillment and shipping processes running smoothly. The position also contributes to application improvements, technical documentation, user guidance, and recovery preparedness for essential enterprise systems.

Responsibilities

Deliver advanced support for warehouse management, transportation, and related peripheral applications to ensure reliable day-to-day operations.

Investigate incidents, analyze system behavior, and drive root cause resolution for complex application and integration issues.

Partner with frontline support and senior technical teams to coordinate escalations, communicate status, and restore service efficiently.

Maintain and administer SaaS platforms along with Windows- and Linux-based supporting systems used in distribution and shipping environments.

Configure and support outbound shipping workflows, including troubleshooting carrier and transportation system integrations.

Create and update technical documentation, operational procedures, and end-user guidance to improve support readiness and knowledge sharing.

Contribute to disaster recovery planning and participate in recovery exercises to help validate application resilience.

Perform targeted development or scripting work when needed to correct underlying issues while following established engineering standards.

Work with cross-functional stakeholders on software installation, release coordination, and production readiness activities across multiple departments.

Mentor less experienced team members and recommend enhancements that improve support efficiency, application performance, and customer experience.

Requirements

Experience providing Tier 2 or comparable application support for enterprise warehouse management platforms, preferably Manhattan Active Warehouse Management.

Working knowledge of warehouse operations such as receiving, picking, packing, shipping, and labor-related processes.

Strong troubleshooting skills with the ability to review logs, diagnose technical issues, and identify root causes.

Proficiency with SQL for querying data, validating transactions, and supporting application diagnostics.

Experience using incident and service management tools such as ServiceNow in a production support environment.

Familiarity with SaaS applications, cloud-based architectures, and modern deployment approaches.

Ability to support integrated systems across Windows and Linux environments, including peripheral or connected operational platforms.

Effective communication skills with experience documenting processes, training users, and collaborating across technical and business teams.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.

Job Facts: Contract W2 | Contract Independent | On-site | USD $40.00 - 50.00 per hour

Skills: Distribution, Workflow, Technical Writing, Knowledge Sharing, Disaster Recovery, Recovery, Scripting, Software Installation, Collaboration, Mentorship, Customer Experience, Tier 2, Application Support, Warehouse Management, Warehouse, Shipping, ROOT, SQL, Software Troubleshooting, Service Management, ServiceNow, Production Support, SaaS, Cloud Computing, Microsoft Windows, Linux, Effective Communication, Training, Finance, Accounting, Marketing, Legal, Customer Support, Online Training, Artificial Intelligence, Insurance, .NET, Privacy

Reference: Dice Id: rhalfint | Position Id: 03360-0013518879

• whenever you choose
• even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Project details

• Start: flexible
• Remote: onsite
• Location: Westerville, OH, US, US
• Rate: 40-50 EUR/h