Senior Business Analyst – Finance/Mortgages

Project overview

Description

For our client in the banking environment, we are looking for two Senior Business Consultants to further develop and drive the implementation of a holistic consulting approach. The focus is on topics of everyday finances, retirement planning, investments, and housing.

The goal is to make consulting conversations simpler, more effective, and more strongly aligned with the life situations of customers. The two profiles can complement each other in terms of expertise: with a focus on financing or on investments and retirement planning.

• Further development of the holistic consulting approach from preparation of the conversation, asset assessment and structuring, to needs identification and handover to topic-specific consulting
• Conception and simplification of end-to-end consulting processes across all channels
• Specification of business requirements for the further development of the existing consulting tool
• Development and testing of prototypes, as well as conducting pilot projects and customer tests
• Evaluation of qualitative and quantitative feedback and derivation of concrete improvement measures
• Measurement of effectiveness using key figures such as closing rates, consulting quality, and customer satisfaction
• Enabling sales staff through practical consulting standards, workshops, and training
• Close collaboration with Sales, Product Management, IT, Compliance, Risk, and Management

Requirements

• Sound experience in the consulting or sales environment of a bank with a holistic consulting approach
• In-depth expertise in one of the following areas:
• Financing: Home purchase, mortgages and their extension, insurance, housing in old age, rental and investment properties
• Experience in the conception and further development of end-to-end consulting processes
• Ability to prepare complex financial topics in an understandable way for customers and in a practical way for consultants
• Experience with iterative and agile working methods, such as MVPs, Scrum, Kanban, or Design Thinking
• Practice in planning and evaluating customer tests and feedback loops
• Confident handling of KPIs and qualitative feedback
• Experience in cross-departmental change and implementation projects as well as in stakeholder management
• Technical understanding for formulating business requirements
• Strong communication and moderation skills, as well as high customer orientation, personal responsibility, and implementation strength

Project details

• Start: 2026-10-01
• Duration: 15 Monate ++
• Location: Zürich, CH
• Languages: German