Senior Genesys Cloud Consultant

Project overview

For a demanding project in the healthcare sector, we are looking for two experienced Senior Genesys Cloud Consultants. The focus will initially be on the conception phase; a further contract for the implementation phase is intended.

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• Requirements Analysis & Conception: Recording and analyzing requirements from service, business, and IT departments and translating them into viable Genesys Cloud concepts.
• Configuration: Setting up and fine-tuning contact center processes, routing, queues, skills, IVR, digital channels, and workflows.
• System Integration: Connecting Genesys Cloud to existing system landscapes (e.g., CRM, patient service, identity, or workforce management systems).
• Documentation & Quality Assurance: Technical documentation of interfaces and concepts, as well as support for configurations, tests, and acceptances.
• Rollout & Support: Support during migration, rollout, and handover to ongoing operations and support.
• Stakeholder Management: Conducting workshops, transparent documentation of decisions, and regular reporting to project management and stakeholders.

Requirements

Genesys Cloud: Demonstrable practical experience with Genesys Cloud, ideally in implementation or integration projects.

Contact Center Know-how: Sound knowledge of contact center processes and their technical implementation.

Interfaces & APIs: Hands-on experience with APIs and web services (especially REST and JSON) as well as authentication methods and interface integration.

Communication & Work Style: Structured, target-group-oriented communication with business departments and technical teams, as well as an independent and goal-oriented work style.

Language Skills: Very good German skills (project language) as well as good English skills for technical documentation and coordination.

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KEY DATA / FRAMEWORK CONDITIONS:

• Start Date: 19.10.2026
• End Date: 26.02.2027 (Option for extension)
• Utilization: Full-time (100%)
• Location: Remote
• Project Language: German / German
• Number of Experts Sought: 2 Resources

Project details

• Start: flexible
• Duration: 01.10.2026 bis 27.02.2027+
• Location: Remote, DE
• Languages: German