Required skills
- Crisis Management
- Incident Resolution
- Team Leadership
- Operational Steering
- Root Cause Analysis
- KPI Management
- Network Operations
- Telecom Networks
- Network Supervision
- Business Continuity
Languages: French
Job description
Seeking a Senior Network Operations Leader to ensure the critical business continuity of telecom networks for a retail group. The role involves orchestrating production in a high-stakes environment, managing major incidents, and improving network reliability.
Project overview
Within the senior supervision team, the consultant guarantees the critical business continuity of telecom networks for all store formats and headquarters of the Group. By leveraging engineering, support, and run manager teams, you will orchestrate production in a highly critical context, where network availability and resilience are vital for business operations.
Expected deliverables:
Profile sought
- Orchestration and reporting for major crisis management, implementing technical workarounds for complex failures.
- Operational performance monitoring dashboards and reporting of network Golden KPIs.
- Root Cause Analysis (RCA) reports and associated action plans to stabilize operations and reduce incident recurrence.
- Operational supervision procedures, crisis management guidelines, and network business continuity plans (BCP).
- Network production steering reports and monitoring of the on-call system's effectiveness.
Requirements
- Crisis management and complex incident resolution: demonstrated ability to take the lead during major crises, make quick decisions under pressure, and design workarounds to restore service continuity.
- Leadership and operational steering: solid experience in orchestrating multidisciplinary teams (engineers, support, run managers) and steering network production in highly critical areas.
- Performance steering (Golden KPIs): mastery of conducting root cause analyses (RCA) and performance governance to stabilize operations.
Nice to have
Work environment
- Telecom and network expertise: in-depth knowledge of network architectures and infrastructures for Retail / point-of-sale and headquarters environments.
- KPI design and monitoring (KPI Builder): ability to structure, model, and monitor custom network performance indicators.
- Use of GenAI (prompting): practice of prompt engineering and generative AI tools to accelerate fault resolution, log analysis, and technical documentation writing.
Project details
- Start: ASAP
- Duration: 3 mois renouvelable
- Remote: hybrid
- Location: Île-de-France, France, FR
- Rate: 45-63 EUR/h
- Languages: French
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