Senior Salesforce Developer

Project overview

Mission: Senior Salesforce Developer

Location and conditions

Remote work: possible, with a minimum of 4 days on-site per month

Start date: November 3, 2026

Long-term mission: 36 months

Mission context

You will join the IT team responsible for customer service solutions. The team develops innovative solutions around customer service technologies, including artificial intelligence (Agentforce) and advanced Digital Engagement features.

A major strategic project involves migrating the current telephony solution, OpenCTI, to Service Cloud Voice (SCV), based on Amazon Connect.

As a Senior Salesforce Developer, you will play a key role in the design, development, and deployment of these solutions to improve the experience of advisors and customers.

You will primarily be involved in specific Salesforce development and the integration of third-party services. You will also support the Product Owner team in their macroscopic study and design activities.

Main responsibilities

Agile methods: participate in Scrum ceremonies (Daily, Sprint Planning, refinements, retrospectives), estimate User Stories, and perform code reviews.

Telephony migration: technically lead the migration from OpenCTI to Service Cloud Voice with Amazon Connect, ensuring proper call routing management, advisor status synchronization, and real-time transcription.

AI and automation: design, develop, and test POCs with Agentforce, Prompt Builder, and Einstein Service to reduce the average handling time of customer requests.

Technical design: translate functional needs into technical requirements.

Salesforce development: design, develop, and maintain Salesforce components, particularly with Lightning Web Components (LWC), Apex, and complex Flows, adhering to best practices.

Data integration: contribute to integrations via Talaxie, particularly on ETL flow design, data mapping, and process automation.

Mandatory technical skills

At least 5 years of experience in Salesforce development, including a minimum of 3 years on Service Cloud.

Proven experience in implementing or administering Service Cloud Voice with Amazon Connect.

Solid mastery of Salesforce: Apex, LWC, JavaScript, and Flow.

Experience with REST APIs and third-party service integrations with Salesforce.

Good knowledge of versioning and CI/CD practices: SFDX, Git, and GitLab.

Salesforce Platform Developer I certification required.

Appreciated skills

Salesforce Platform Developer II certification.

Experience with Salesforce Omni-Channel.

Experience with Agentforce.

Experience with Salesforce Digital Engagement.

Any other Salesforce certification is a plus.

English

A professional level of English is required. Deliverables are written in English, and most oral presentations are also conducted in English.

Soft skills sought

Excellent listening and analytical skills.

Ability to synthesize complex information.

Clear, concise communication adapted to different audiences.

Team spirit, mutual support, and collaboration.

Humility and resilience in the face of difficulties.

Curiosity and strong interest in the Salesforce ecosystem.

Autonomy, proactivity, and ability to solve complex problems.

Ability to question the existing and propose innovative solutions.

What the mission offers

A demanding technical environment, focused on the latest Salesforce developments.

Concrete participation in innovative projects around AI and telephony.

An agile and collaborative team that values continuous learning and skill development.

Points to validate as a priority during freelancer qualification:

The Platform Developer I certification, mandatory.

Concrete experience with Service Cloud Voice and Amazon Connect, a central skill for the mission.

Mastery of Service Cloud, Apex, LWC, and Flow.

Professional English level.

Availability to start on November 3, 2026, and compatibility with the minimum of 4 on-site days per month.

Project details

• Start: 02/11/2026
• Duration: 36 mois
• Remote: hybrid
• Location: Issy-les-Moulineaux, Île-de-France, FR
• Languages: French