Senior Service Designer - BPSS Eligible

Project overview

Senior Service Designer | 12 Month Contract | Up to £629 per Day | Inside IR35

Senior Service Designer - GDS | Central Government | BPSS Eligible

We're supporting a major Central Government programme seeking an experienced Senior Service Designer to join a high-profile digital transformation initiative. This is an excellent opportunity to help design and deliver critical public services, working within multidisciplinary teams to create user-centred solutions that make a real difference.

Role Details

Essential Experience

Key Responsibilities

Desirable Experience

What's on Offer?

Up to £629 per day Inside IR35

12-month contract engagement

Predominantly remote working with occasional London travel

Opportunity to work on nationally significant government services

Collaborative, multidisciplinary delivery environment

If you're a Senior Service Designer with strong GDS experience, BPSS eligibility, and a passion for designing better public services, we'd love to hear from you.

Apply today with your latest CV for immediate consideration.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

• Position: Senior Service Designer
• Contract Length: 12 Months
• Rate: Up to £629 per day
• IR35 Status: Inside IR35
• Location: Remote with occasional travel to London
• Clearance: Must be eligible for BPSS
• Sector: Central Government
• Proven experience working as a Senior Service Designer on large-scale digital transformation programmes.
• Strong understanding and practical application of GDS standards, service design principles and agile delivery methodologies.
• Experience designing and improving end-to-end services across multiple channels and touchpoints.
• Expertise in service blueprinting, journey mapping and service optimisation.
• Ability to work effectively within multidisciplinary teams including User Researchers, Content Designers, Interaction Designers, Delivery Managers and Technical Architects.
• Experience balancing user needs, business objectives, policy requirements and operational constraints.
• Strong stakeholder engagement and facilitation skills across senior government audiences.
• Lead service design activities across complex public sector services.
• Create and maintain service blueprints, user journeys and ecosystem maps.
• Identify service pain points and opportunities for improvement through research and data-driven insights.
• Facilitate workshops and collaboration sessions with a wide range of stakeholders.
• Champion user-centred design and ensure alignment with GDS Service Standard requirements.
• Support service assessments and contribute to strategic service transformation initiatives.
• Previous experience delivering services within Central Government.
• Experience preparing for and supporting GDS assessments.
• Understanding of accessibility and inclusive design best practices.
• Experience within Healthcare, NHS or wider Health sector digital programmes would be highly desirable.
• Experience designing services involving complex user groups, regulated environments or citizen-facing services.

Project details

• Start: ASAP
• Duration: 12 months
• Location: London, UK, GB
• Rate: 79-79 EUR/h