Senior Service Designer

Project overview

Job Title: Senior Service Designer

Responsibilities

You will:

Lead the service design work needed to understand, map and shape the end-to-end services for the Government Digital and Data profession capability website.

Work with minimal support and provide design leadership across the team.

Work at both a strategic service level and a detailed journey and process level, connecting the wider service vision and organisational needs with users' practical experiences.

Use user research, data, analytics and other evidence to understand user needs, identify service problems and opportunities, and inform design decisions.

Map current and future service journeys, processes, interactions, dependencies and pain points across digital and non-digital channels.

Develop and communicate service concepts, blueprints, journey maps and other design artefacts that enable the team to make informed decisions.

Plan and facilitate workshops, co-design sessions and other collaborative design activities with users, stakeholders and multidisciplinary teams.

Work closely with user researchers, content designers, product managers and other digital specialists to develop and test service improvements.

Communicate complex design challenges, ideas and decisions clearly to stakeholders, adapting the approach and level of detail for different audiences.

Build effective relationships with senior stakeholders, constructively challenge assumptions and influence strategic and operational decisions.

Apply the GDS Service Manual, Service Standard and established government user-centred design approaches throughout the work.

Champion accessible, inclusive and user-centred design, ensuring that services reflect a diverse range of user needs.

Design collaboratively and openly, sharing work, evidence and learning with the team and wider stakeholder community.

Skills and experience required:

You will have:

Significant experience of leading service design work in complex digital services, products or organisational environments.

Experience of working with minimal support and providing design leadership within a multidisciplinary team.

Strong experience of working at both a strategic service level and a detailed journey and process level.

Experience of mapping complex end-to-end services, user journeys, processes, interactions and organisational dependencies.

Ability to use user research, data, analytics and other evidence to understand user needs, identify service problems and make informed design decisions.

Experience of creating and communicating service blueprints, journey maps, service concepts and other design artefacts.

Strong knowledge and practical experience of applying the GDS Service Manual, Service Standard and government user-centred design approaches.

Experience of planning and facilitating workshops, co-design sessions and collaborative design activities.

Experience of working effectively with user researchers, content designers, product managers and other specialists in an agile, multidisciplinary environment.

Ability to communicate complex design challenges, ideas and decisions clearly to technical and non-technical stakeholders.

Strong stakeholder-management and influencing skills, including experience of working with senior stakeholders and negotiating important design decisions.

Strong understanding of accessible, inclusive and user-centred service design.

Excellent analytical, facilitation, written and verbal communication skills.

Desirable skills and experience

Experience of working in GDS, government or the wider public sector.

Experience of designing services that cross organisational, professional or departmental boundaries.

Experience of working across different stages of the service lifecycle.

Experience of designing profession, capability, careers, learning or workforce-related services.

Experience of supporting other designers and improving service design practices within a team or organisation.

Project details

London, Bristol, Manchester,

Work Model: Hybrid

Contract Type: 6 months Contract

Industry: Government and Public Sector

Salary: £650 to £725

BPSS Required SC Clerance is nice to have

The Capability Framework team leads on the Government Digital and Data Capability Framework and has now been tasked with working through Discovery to reimagine a service for all of the Capability offer from the skills in the framework to learning, talent development, resourcing support and workforce planning and Reward that will support our users (from professionals across central and local government to capability leads and HR professionals responsible for GDD professionals.

• Start: flexible
• Location: London, UK, GB
• Rate: 72-91 EUR/h