Senior ServiceNow Program Manager

Project overview

Our client from the energy industry is looking for a Senior ServiceNow Program Manager starting 02.11.2026.

Key Data

Program Setup & Governance:

ServiceNow Target Platform & Onboarding:

Tenant Migration & Rollout Management:

Partner & Delivery Management:

Change Management & Process Design:

Risk, Budget & Executive Steering:

Skills

Professional Experience & Expertise:

Architecture & Migration Know-how:

Partner & Multi-Vendor Management:

What we offer

Attractive opportunities to shorten your personal payment term. No more time-consuming invoicing needed. Fast, reliable fee payment. Conclude project contracts via electronic signature.

• Start: 02.11.2026
• Duration: 6 months
• extension possible
• Workload: 40h/week
• Location: Greater Oldenburg area and remote
• onboarding preferably on-site, thereafter only by arrangement.
• Setting up and managing the program structure (6 streams: Governance, Platform/Architecture, Processes, Data/Integration, Rollout, Operations).
• Creating and being responsible for the integrated program master plan, including critical path, baseline, and change control.
• Preparing the formal architectural decision regarding the tenant separation model (separate instances vs. Domain Separation).
• Coordinating license, identity, security, and operational architectures, while maintaining standardization and upgradeability.
• Coordinating the intake, transformation, and migration for initially seven start tenants in prioritized rollout waves.
• Ensuring data mapping, cutover, fallback procedures, go/no-go criteria, and hypercare, as well as establishing a scalable onboarding model.
• Program-wide management of external ServiceNow implementation partners, integrators, and development teams.
• Integration of backlogs, SOWs, and deliverables, as well as tracking contractual milestones and change requests.
• Harmonization of ITSM/Service processes, considering justified tenant-specific requirements.
• Interlinking Organizational Change Management, training, and operational readiness for sustainable system adoption.
• Transparent management of risks (data protection, data segregation, migration, partner delivery) and moderation of conflicts.
• Budget and forecast transparency, consolidation of remaining expenses, and preparation and moderation of C-level Executive Steering Committees.
• Many years of demonstrable experience in managing complex large-scale IT programs and transformation projects in an enterprise environment.
• Deep domain knowledge in the ServiceNow ecosystem (platform setup, ITSM, licensing, governance, best practices).
• Profound knowledge of multi-tenant architectures (Domain Separation vs. Multi-Instance models) as well as security and data protection requirements.
• Proven practical experience in data- and process-intensive migration projects, cutover scenarios, and wave deployments.
• Extensive experience in managing external implementation partners, system integrators, and service provider contracts (SOWs, CRs).

Project details

• Start: 02.11.2026
• Duration: unbefristet
• Location: 26122 Oldenburg (Oldb), DE
• Languages: German