Senior Technical Product Owner – B2B Customer Portal

Project overview

For a player in the energy supply, electricity, and gas sector, you will act as a Technical Product Owner for the implementation of a new B2B customer portal intended for professional clients.

You will support the business project manager, responsible for the overall project steering. As a transverse coordinator of technical topics, you will guarantee the technical-functional consistency of the solution and be the preferred contact for IT teams and integrators.

Environment and Challenges

The project presents a significant challenge in terms of architecture and integration with the existing information system. This includes Salesforce for customer relationship management, SAP as the business ERP, SAP BTP for exchanges and integration services, as well as security, identity, infrastructure, and data components.

The web environments mentioned are Drupal, React, and Symfony. Jira and Airsaas are also part of the environment.

Technical Steering and Transverse Coordination

Stakeholder Coordination

Monitoring of Execution and Governance

Profile Sought

With a Master's degree (Bac+5), engineering or generalist background, you have at least 10 years of experience as a consultant.

Essential Skills

Appreciated Skills

Expected Qualities

• Ensure the overall consistency of project choices.
• Challenge the integrators' proposals, particularly the portal architecture, in relation to the existing IT architecture.
• Ensure the proper integration of solutions into the information system.
• Support the project manager in analyzing the technical and technical-functional impacts of proposed needs and solutions.
• Monitor interfaces and data flows with other SI components.
• Steer dependencies between systems and identify the impacts of changes on SAP, Salesforce, SAP BTP, and data components.
• Contribute to risk management.
• Coordinate internal technical teams responsible for security, data, and architecture support.
• Coordinate Salesforce, SAP, SAP BTP, and customer portal integrators.
• Monitor dependencies and interfaces between different workstreams.
• Monitor the progress of the integrators' work.
• Prepare and lead project operational meetings.
• Identify, monitor, and escalate risks and blocking points.
• Contribute to meeting quality, cost, and deadline commitments.
• Participate in the preparation of testing and go-lives.
• Follow up on actions and decisions taken in governance committees.
• Confirmed mastery of the energy supply business in France, in B2B and B2C markets.
• Experience with web projects.
• Experience in steering integrators or application maintenance providers.
• Knowledge of CRM and ERP components.
• Experience in transverse coordination within a complex information system.
• Ability to analyze and challenge an IT architecture.
• Knowledge of Salesforce, SAP, and SAP BTP.
• Experience with Drupal, React, or Symfony environments, or initial implementation of a web portal.
• Practice with Jira and Airsaas.
• Ability to formalize needs and their business value with a very operational approach.
• Rigor, logic, and autonomy.
• Interpersonal skills, adaptability, and teamwork.
• Quick learning ability.
• Dynamism, proactivity, and anticipation skills.

Project details

• Start: ASAP
• Duration: 1 an
• Remote: hybrid
• Location: Grenoble, Auvergne-Rhône-Alpes, FR
• Languages: French