Senior UX/UI Consultant – Analysis & Roadmap ITSM Platform

Project overview

For an established IT service company, we are looking for an experienced Senior UX/UI Consultant for the systematic analysis and optimization of an IT Service Management platform.

Task:

Following the successful implementation of a new ITSM solution, the experiences from daily use by external and internal users are to be systematically evaluated. The goal is the targeted improvement of the user interface and user guidance based on real requirements and identified pain points.

Your Responsibility:

You will independently conceptualize and manage the analysis project from methodological planning to the handover of results. This includes conducting interviews and walkthroughs with various user groups to capture difficulties, expectations, and desired improvements. You will perform a professional UX/UI assessment and identify the key areas for action.

Based on this, you will develop concrete, prioritized measures for operability and user guidance. You will create a transparent prioritization matrix and, together with the internal responsible parties, develop a realistic implementation roadmap for the coming year. If necessary, you will visualize solution approaches through wireframes or prototypes.

Requirements

You bring extensive experience in UX/UI consulting, possess strong moderation and analysis skills, and can structure complex requirements. Methodological competence in User Research and the ability for independent project management are essential.

Framework:

100% workload, 2 months with an option to extend, Zurich West, available immediately.

Project details

• Start: sofort
• Duration: 2 Monate mit Option
• Remote: hybrid
• Location: Zürich West, CH
• Rate: 120-120 EUR/h
• Languages: German