Job description
Project overview
Service Designer (CESA) required to join a UK brand on a long term assignment.
Excellent rates (Inside IR35), hybrid, long term engagement.
- Inside IR35
- Hybrid in Telford or Worthing
Responsibilities
- Lead the design of accessible, user-centred digital services that balance user needs with business objectives.
- Collaborate with researchers, designers, developers and stakeholders to deliver effective end-to-end service experiences.
- Map user journeys, service blueprints and processes to identify opportunities for improvement.
- Communicate design recommendations clearly and champion user-centred design.
- Drive service transformation through collaboration, innovation and continuous improvement.
Requirements
- Proven experience in service design, including journey mapping, service blueprints and user flows.
- CESA experience is essential.
- Experience designing complex, end-to-end services across multiple teams or organisations.
- Strong stakeholder management, communication and collaboration skills.
- A user-centred mindset with the ability to translate user needs into practical design solutions.
- Confidence in presenting design concepts, challenging assumptions and driving continuous improvement.
Project details
- Start: flexible
- Location: Telford or Worthing, UK, GB
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