Job description
Project overview
Cloud Consulting have any urgent requirement for an experienced Service Designer to work on a high-profile project for a leading company.
The role is predominantly remote with 1 day p/month on-site, and is inside of IR35.
We are seeking an experienced Service Designer to help design and improve complex end-to-end digital services across public sector and government projects. You will work within multidisciplinary teams to map user journeys, define service architecture, and ensure public services are intuitive, accessible, and compliant with GDS (Government Digital Service)/CDDO standards.
Deliverables :
Experience required :
Service Design Experience: Proven track record in designing user-centered end-to-end services, ideally within Government or sector.
GDS Standards: Strong working knowledge of the GDS Service Standard and Service Manual.
Tooling: Experience using design and prototyping tools (eg, Miro, Figma, Lucidchart).
Communication: Exceptional storytelling, workshop facilitation, and stakeholder engagement skills.
- End-to-End Service Mapping: Map user journeys, blueprints, and touchpoints across physical and digital channels.
- GDS Alignment: Ensure service designs meet the Service Standard and accessibility regulations.
- Cross-Functional Collaboration: Partner closely with User Researchers, Interaction Designers, Product Managers, and Technical Architects.
- Problem Solving: Identify pain points, bottlenecks, and opportunities to streamline complex user and organizational processes.
- Stakeholder Management: Facilitate workshops and articulate design decisions to both technical and non-technical stakeholders.
Project details
- Start: ASAP
- Duration: 3 - 6 months (+)
- Location: Remote, UK, GB
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