Service Desk Specialist

Project overview

Service Desk Specialist / M365 / Workplace Support / SCCM/ 100%/ Zurich

Project: For a demanding enterprise environment, we are looking for a dedicated ICT Supporter / Service Desk Specialist to strengthen the User Service Desk team.

You will be the first point of contact for employees with technical questions and disruptions regarding the digital workplace and ensure a quick, professional resolution of IT concerns.

Responsibilities

• Support employees as a Single Point of Contact (SPOC) for all IT requests
• Receiving, analyzing, and processing incidents and service requests in 1st level support
• Independent error analysis and problem-solving in the Windows client environment
• Documentation of requests, solutions, and workarounds in the ticketing system
• Coordination and escalation of more complex issues to 2nd and 3rd level support
• Collaboration with internal specialists and DevOps teams
• Support with workplace, hardware, and software issues
• Advising and instructing employees on new or changed IT solutions
• Maintaining knowledge bases, operating manuals, and support documentation

Requirements

Languages:

Reference no: 925129MH

Role: Service Desk Specialist

Region: Zurich and Region

• Good experience in IT User Support or Service Desk environment (approx. 3-5 years)
• Very good knowledge in Microsoft Windows client support
• Experience with modern workplace technologies:
• Microsoft 365
• SharePoint
• SCCM / Endpoint Management
• Azure Cloud Services
• Basic understanding of network, server, and workplace infrastructures
• Experience with ticketing systems and structured incident management
• Customer-oriented, communicative, and solution-oriented personality
• German: C2
• English: nice to have

Project details

100% (Hybrid only within Switzerland)

10.08.2026

End Date: 31.12.2026

Application deadline: 05.08.2026 16:00

If this position has sparked your interest, please send us your complete dossier via the link in this advertisement. If this position does not quite fit your profile and you would like to receive other positions directly, you can also send us your dossier via this advertisement or to [contact removed].

Contact us for more information about our company, our positions, or our attractive payroll-only program: [contact removed].

• Start: 2026-08-10
• Remote: hybrid
• Location: Zürich, CH
• Languages: German

Source notes

ITech Consult is an ISO 9001:2015 certified Swiss company with branches in Germany and Ireland. ITech Consult specializes in placing IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is when searching for and working on projects.