IT Support - Remote - Fulltime - 12+ Months

Project overview

We are looking for 2x IT Support.

Responsibilities

• Acceptance, recording, and initial qualification of disruptions and service requests
• Performance of a structured initial analysis based on available documentation and runbooks
• Monitoring of relevant systems and processing of incoming messages/alarms
• Prioritization of incidents based on impact and urgency
• Resolution of standardized or known errors in the first level
• Qualified handover to 2nd/3rd level including complete documentation
• Communication with users, departments, and downstream support units
• Follow-up of open incidents and support with major disruptions
• Maintenance and improvement of operational and solution documentation

Requirements

Must-haves:

Desirable/Should-haves:

Framework:

• Experience in IT support, service desk, or technical operations
• Good basic technical understanding and structured error analysis
• Experience with ticket/incident management systems
• Very good communication skills in German
• Reliable and careful documentation
• Ability to work calmly and structurally even during critical operational disruptions
• Willingness to consistently adhere to defined operational, escalation, and support processes
• Experience in production or maintenance-related IT environments
• Knowledge of ITIL or Incident, Problem, and Change Management
• Experience with monitoring systems
• Basic knowledge of Windows, network, user/permission management, and interfaces
• Experience in the rail, automotive, production, or maintenance sector

Project details

Mid-November/Early December 2026

12 months+

Utilization: fulltime

remote, possibly occasionally in Frankfurt

Language: German

• Start: flexible
• Location: DE
• Languages: German