ServiceNow Architect - 6 months | London, UK (Hybrid - 2 days/week in office) - Outside IR35

Project overview

ServiceNow Architect - 6 months | London, UK (Hybrid - 2 days/week in office) - Outside IR35

We are seeking an experienced ServiceNow Architect to lead the design and implementation of ServiceNow Technology Service Operations Management (SOMT) solutions for a leading technology services organisation. You will define scalable IT Operations architectures, drive observability and AIOps initiatives, and enable proactive operations across large enterprise estates. The role needs strong technical leadership and hands-on architecture, working with enterprise stakeholders to transform IT Operations using ServiceNow best practices.

Responsibilities

What You Will Ideally Bring:

• Define end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy, covering Service Mapping, Event Management, Operational Intelligence, Cloud Observability and AIOps
• Drive architecture decisions across hybrid, multi-cloud and on-premises environments
• Lead SOMT implementations across large enterprise landscapes
• Define integration patterns with monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch), CMDB sources and third-party observability platforms
• Ensure CMDB health, governance and data accuracy using Discovery and Service Mapping
• Design AIOps-driven event correlation, noise reduction, anomaly detection and predictive insights
• Act as technical authority: review and approve designs and customisations, set governance, standards and guardrails, and mentor developers and consultants
• Run technical workshops with IT leadership, operations and business stakeholders, and support pre-sales (solution design, estimates, proposals)
• Strong hands-on ServiceNow SOMT/ITOM experience
• Deep expertise in Service Mapping, Event Management, Operational Intelligence and CMDB architecture and data modelling
• ServiceNow Scripting (JavaScript, Glide APIs)
• Proven experience as Architect or Lead Consultant on large-scale ServiceNow programmes
• Integrating ServiceNow with leading monitoring and observability tools
• Strong understanding of ITSM and IT Operations processes, hybrid infrastructure, cloud, containers and microservices

Project details

• Duration: 6 months
• Rate: £500 day
• Outside IR35
• Location: London(Hybrid)
• Start Date: ASAP
• Start: ASAP
• Location: London, UK, GB
• Rate: 63-63 EUR/h