ServiceNow Designer

Project overview

The ServiceNow Cloud Engineer will join an in-flight ServiceNow programme where the

platform is already in place and delivery activity has already begun. The role will provide

hands-on technical engineering support across ServiceNow environments, integrations,

cloud connectivity, automation, configuration, testing, deployment and operational

readiness. The engineer will rapidly understand the current implementation, inherited

configuration, integration landscape, backlog, defects and delivery dependencies, then

work with architects, developers, platform teams, cloud engineers, security, operations,

testing and business stakeholders to stabilise, progress and operationalise the

ServiceNow solution. The focus is on practical delivery, high-quality build, reliable

integrations, controlled releases, secure platform operation and ensuring the

ServiceNow capability is ready for sustainable support.

Key Responsibilities

Rapidly review the in-flight ServiceNow implementation, including platform

configuration, environments, integrations, automation, backlog, defects, deployment

approach, technical risks and open engineering tasks.

Provide hands-on engineering support for ServiceNow configuration, Scripting,

workflows, integrations, data loads, automation, scheduled jobs, connectors, platform

utilities and deployment activities.

Support ServiceNow cloud environment management, including instance

administration, environment readiness, upgrade preparation, clone coordination,

access controls, release support and operational handover.

Build, test and troubleshoot integrations between ServiceNow and enterprise

systems, cloud platforms, identity providers, monitoring tools, data sources and service

management tooling.

Work with architects and delivery teams to translate solution designs into

reliable technical configuration, reusable components, scripts, flows, integration

patterns and deployment packages.

Investigate and resolve technical defects, configuration issues, integration

failures, data load errors, performance concerns and environment-related blockers.

Support testing activities, including unit testing, system testing, integration

testing, regression testing, defect triage, evidence capture and technical remediation.

Implement secure engineering practices for ServiceNow, including role-based

access, credential handling, integration security, logging, auditability and alignment to

security standards.

Collaborate with ServiceNow platform teams, cloud infrastructure teams,

integration teams, security, operations, architecture, testing, release management and

business process owners to resolve dependencies and keep delivery moving.

Prepare and maintain technical documentation, deployment notes, runbooks,

configuration records, integration specifications, troubleshooting guides and handover

materials.

Requirements

Hands-on ServiceNow engineering experience, including configuration, Scripting,

workflows, Flow Designer, business rules, client scripts, UI policies, scheduled jobs and

platform utilities. Experience supporting an in-progress ServiceNow implementation,

including inherited configuration, active development, backlog delivery, defect

remediation and release preparation. Knowledge of ServiceNow instance

administration, environment management, application deployment, update sets,

application repository, cloning, upgrades and release controls. Experience building

and supporting integrations using REST/SOAP APIs, IntegrationHub, import sets,

transform maps, MID Server, connectors, web services and enterprise integration

patterns. Understanding of cloud and hybrid infrastructure concepts, including

networking, identity, monitoring, security, access control, data movement and

operational support processes. Ability to troubleshoot configuration, integration, data,

access, workflow, performance and environment issues in a structured and pragmatic

way. Experience supporting technical testing, defect triage, remediation, deployment

readiness, release activities and transition to support. Good understanding of ITIL,

ITSM processes, service management tooling and operational support models. Strong

collaboration skills with architects, developers, testers, cloud engineers, integration

teams, security teams, operations and business stakeholders. Ability to produce clear

technical documentation, runbooks, configuration notes, deployment records,

integration documentation and handover materials.

Expertise Nice to Have

ServiceNow Certified System Administrator, Certified Application Developer or

relevant ServiceNow implementation certifications. Experience with ServiceNow ITSM,

ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, CSM, HRSD or custom

application development, depending on programme scope. Experience working with

cloud platforms such as Microsoft Azure, AWS or Google Cloud, including integration,

monitoring, identity, automation or operational support use cases. Experience with

MID Server setup, troubleshooting, connectivity, credential management, discovery

support or integration runtime support. Knowledge of DevOps, CI/CD, source control,

automated testing, release pipelines, environment promotion and deployment

governance for ServiceNow. Experience joining a ServiceNow programme mid-flight

and helping stabilise delivery, resolve defects, improve technical quality and prepare

the solution for go-live or transition. Consulting or programme delivery experience,

including working with incomplete documentation, inherited configuration, active

delivery teams, delivery pressure and multiple stakeholder groups.

Project details

• Start: flexible
• Location: The Hague, Netherlands, NL