ServiceNow ITMS Developer

Project overview

ServiceNow ITSM Developer (gn) - Freelance

Customer Details

For our client in the technology sector in the Hanau area, we are looking for a freelance ServiceNow ITSM Developer (gn) to support the following project:

Project Parameters

Job Description

Profile

• Start: 16.11.2026
• End: 15.02.2027
• Duration: 3 months with option for extension
• Workload: Part-time, 15-20 hours per week (30-40 hours per two-week sprint)
• Location: Remote / occasional on-site appointments in Hanau by arrangement
• Project Language: English, possibly German
• Technical further development, configuration, and optimization of the existing ServiceNow platform in the ITSM environment
• Implementation and customization of the ITSM modules Incident, Problem, Change, Request, Service Catalog, Configuration and Asset Management as well as Knowledge Management
• Development and configuration of Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions and Access Controls (ACLs)
• Creation and customization of automated workflows using ServiceNow Flow Designer
• Further development of the Service Catalog including Catalog Items, Variables, Variable Sets and Fulfillment Workflows
• Setup, customization, and optimization of CMDB structures, CI attributes as well as Identification and Reconciliation rules
• Development and implementation of interfaces to third-party systems using IntegrationHub, REST APIs and Scripted APIs
• Automation of ITSM processes, approval workflows, notifications, and routing rules
• Execution of technical functional tests, regression tests, and error analyses including Root Cause Analysis
• Evaluation of technical changes regarding architecture, security, performance, and upgradeability
• Execution of technical reviews and provision of development and configuration artifacts
• Creation of technical documentation and ensuring structured handover of developed solutions

Requirements

Offer

• Several years of practical experience in the development and configuration of ServiceNow ITSM
• Sound knowledge of the ServiceNow modules Incident, Problem, Change, Request, Service Catalog and CMDB
• Very good knowledge of ServiceNow JavaScript, Flow Designer as well as platform-specific development components (Business Rules, Script Includes, Client Scripts, ACLs etc.)
• Experience in the implementation and customization of Service Catalogs, workflows, and process automations
• Sound experience in the setup and further development of CMDB structures
• Practical experience with interfaces and integrations via IntegrationHub, REST APIs or comparable technologies
• Experience in conducting technical tests, error analyses, and documentation
• Very good English skills, both written and spoken

Nice to have

• ServiceNow certifications, e.g., Certified System Administrator (CSA) or Certified Application Developer (CAD)
• Experience with other ServiceNow modules such as ITOM or Service Portal
• Experience in complex enterprise environments
• German language skills

Project details

• Start: 2026-11
• Remote: remote
• Location: Germany, Deutschland, DE
• Languages: German