ServiceNow ITSM Consultant

Project overview

For our client, we are looking for an experienced ServiceNow ITSM Process Specialist / Functional Consultant (m/f/d) with in-depth expertise in the analysis, optimization, and implementation of ITSM processes within the ServiceNow platform.

The focus is on the classic ITIL processes:

Incident Management

Problem Management

Change Management / Change Enablement

Continuous Service Improvement

Responsibilities

Analysis and optimization of existing ITSM processes in ServiceNow

Consulting and implementation of improvements in Incident, Problem, and Change Management

Optimization of routing, escalation, and SLA mechanisms

Improvement of the ServiceNow User Experience for operational support teams

Design of efficient process flows in the Service Operations Workspace

Definition and implementation of Continuous Service Improvement measures

Coordination with international stakeholders, service providers, and departments

Translation of business requirements into standard ServiceNow solutions

Requirements (Must-have)

Several years of practical experience with ServiceNow ITSM

Very good knowledge of:

Incident Management

Problem Management

Change Management / Change Enablement

Deep understanding of the corresponding standard ServiceNow functionalities

Practical experience with the Service Operations Workspace (SOW)

Experience in the analysis and optimization of existing ITSM processes

Know-how in Continuous Service / Process Improvement

Very good understanding of SLA, escalation, approval, and assignment concepts

Ability to map business process requirements within the ServiceNow standard

Very good English skills

Nice to have

Experience in international or multi-provider organizations

Knowledge in the area of CMDB and ITOM Visibility

Understanding of:

Configuration Items (CI)

CI Relationships

CSDM

Business & Application Services

Discovery and data quality in the CMDB

Framework conditions:

Project details

asap

6 months+

Utilization: 5 days/week

Mannheim (3 days/week), remote (2 days/week)

Language: German and English

Have we sparked your interest?

Then we look forward to receiving your CV in Word format with contact details, hourly rate, and availability at: johanna.jochemATteamative.com

Best regards

Johanna Jochem

teamative Germany GmbH

T: *

M: johanna.jochemATteamative.com

W: http://www.teamative.com

• Start: ab sofort
• Duration: 6 Monate
• Location: DE
• Languages: German