ServiceNow ITSM Developer / Consultant - Configuration, Automation & Integration

Project overview

An experienced ServiceNow specialist is sought for the further development of an existing ServiceNow ITSM landscape. The focus is on the technical implementation of new requirements, the configuration and automation of ITSM processes, and the further development of Service Catalog, CMDB, and interfaces to third-party systems. The tasks include development and configuration within the ServiceNow platform as well as quality assurance, documentation, and technical assessment of planned system adjustments.

Responsibilities

• Configuration and further development of ServiceNow ITSM
• Creation and adaptation of workflows with Flow Designer
• Development of Business Rules, Script Includes, Client Scripts, and UI Policies
• Configuration of Access Controls (ACLs) and UI Actions
• Creation and maintenance of Service Catalog Items, Variables, and Variable Sets
• Development of catalog-related client logic and fulfillment workflows
• Setup and further development of CMDB structures
• Implementation of Identification and Reconciliation rules
• Ensuring data quality within the CMDB
• Development and configuration of integrations to third-party systems
• Implementation of REST and API-based interface solutions
• Automation of ITSM processes, approval, and routing workflows
• Execution of technical functional tests and regression tests
• Error analysis, Root Cause Analysis, and bug fixing
• Creation of technical and system documentation
• Technical impact analyses regarding security, performance, and upgradeability

Requirements

Framework Conditions

• Several years of practical experience with ServiceNow ITSM
• Profound knowledge in the modules Incident, Problem, Change, Request, Service Catalog, and CMDB
• Very good knowledge of ServiceNow JavaScript and Flow Designer
• Experience with Business Rules, Script Includes, Client Scripts, and ACLs
• Practical experience in implementing Service Catalogs and workflow solutions
• Experience in setting up and operating CMDB structures
• Knowledge of IntegrationHub, REST APIs, and interface technologies
• Experience in testing, error analysis, and technical documentation
• ServiceNow certification (e.g., CSA or CAD) desirable
• Experience with additional ServiceNow modules (e.g., ITOM, Service Portal) advantageous
• Experience in complex enterprise environments
• Very good English skills
• German language skills advantageous
• Start: November 2026
• Duration: 3 months with option for extension
• Workload: 15-20 hours per week
• Location: predominantly remote, occasional on-site appointments in Hungary
• Project language: English (German advantageous)

Project details

• Start: ab sofort
• Duration: 3 Monate
• Remote: remote
• Location: Remote, Deutschland, DE
• Rate: 120-120 EUR/h
• Languages: German