ServiceNow ITSM Development

Project overview

+ Technical realization of development and configuration services within the ServiceNow platform in the area of IT Service Management (ITSM)

+ ServiceNow Configuration and Platform Development

Implementation and customization of ServiceNow ITSM configurations using existing platform functionalities.

+ Creation and customization of workflows using ServiceNow Flow Designer.

Development and configuration of Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Access Controls (ACLs).

Technical implementation of defined requirements within existing ServiceNow instances.

Creation and configuration of Catalog Items.

Configuration of Variables and Variable Sets.

Development of catalog-related client logic.

Creation and configuration of fulfillment workflows.

Configuration Management Database (CMDB)

Creation and customization of CMDB classes and CI attributes.

Implementation and configuration of Identification and Reconciliation rules.

Creation of technical mechanisms to ensure data quality within the CMDB.

Integrations and Interfaces

Development and configuration of interfaces between ServiceNow and defined third-party systems.

Implementation of integrations using IntegrationHub, REST interfaces, and Scripted APIs.

Implementation of automated data exchange and synchronization processes.

Process Automation

Configuration and implementation of automated ITSM processes.

Implementation of task controls, notification flows, approval processes, and routing rules.

Development of automated processes for handling user, group, and configuration data.

Quality Assurance and Deployment

Execution and documentation of technical functional tests for newly created or customized configurations and developments.

Analysis and resolution of identified errors within the created configurations and developments, as well as performing root cause analysis.

Execution of regression tests for own developments and resolution of errors found in test and acceptance cycles in the created configurations.

Assessment of the impact of planned changes on existing configurations, integrations, data, CMDB, security, performance, and upgradeability before technical implementation.

Participation in technical reviews of created solutions and implementation of resulting adjustments before deployment.

Deployment of development and configuration artifacts required for transfer to the target environment according to the client's technical specifications.

Creation and handover of technical documentation for configurations and developments implemented within the scope of the order.

Documentation of system configurations, technical design decisions, and relevant technical dependencies.

Requirements

+ Several years of practical experience in ServiceNow ITSM

+ Sound knowledge of the modules Incident, Problem, Change, Request, Service Catalog, and CMDB

+ Experience in development and configuration with ServiceNow JavaScript, Flow Designer, and platform-specific components (e.g., Business Rules, Script Includes, Client Scripts, and ACLs)

+ Experience in implementing and customizing Service Catalogs, workflows, and automations

+ Experience in building and further developing CMDB structures

+ Experience with integrations via IntegrationHub, REST APIs, or comparable interface technologies

+ Experience in technical testing, error analysis, and documentation

+ ServiceNow certifications (e.g., CSA or CAD)

+ Experience with additional ServiceNow modules such as ITOM or Service Portal

+ Experience in complex enterprise environments

+ Very good English skills, written and spoken

+ German language skills are an advantage

Additional Information:

Project No.: 1084810

Job Type: Location: Start: 11/02/2026 Duration: 3 months

Project details

• Start: 02.11.2026
• Duration: 3 Monate
• Location: DE
• Languages: German