ServiceNow Product Owner

Project overview

ServiceNow ITOM Track Lead / Product Owner

Project details

Sweden (ideally Gothenburg)

Working Arrangement: Hybrid – some onsite required

Start Date: ASAP

1–2 years

Role Overview

We are looking for an experienced ServiceNow ITOM Track Lead / Product Owner to take end-to-end technical and product ownership across ITOM, CMDB, Discovery, Service Mapping, Event Management/AIOps and integrations.

You will lead the ITOM roadmap, technical direction and delivery, working closely with business stakeholders, technical teams and external vendors.

Key Responsibilities

Required Skills & Experience

• Own the ITOM roadmap, backlog, prioritisation and delivery.
• Provide technical leadership across Discovery, CMDB/CSDM, Service Mapping, MID Servers and Event Management.
• Lead solution design and architectural decisions.
• Drive CMDB data quality, CI reconciliation and Discovery reliability.
• Manage vendor developers, consultants and technical teams.
• Translate business requirements into user stories and acceptance criteria.
• Lead Agile ceremonies, release planning and technical improvements.
• Strong hands-on ServiceNow ITOM and CMDB/CSDM expertise.
• Deep knowledge of Discovery, MID Servers, patterns, credentials, IRE and Service Mapping.
• Strong platform, integration and troubleshooting capabilities.
• Start: flexible
• Remote: hybrid
• Location: Gothenburg, Sweden, SE
• Languages: English