Strategic Project Manager ESM Transformation – Rotterdam Environment/Hybrid Working

Project overview

Organization

You work at an internationally oriented university in Rotterdam with education, research, and societal impact as core tasks. The service delivery supports students, employees, and external relations and spans various departments and faculties.

Strategic Project Manager ESM Transformation

As Strategic Project Manager ESM Transformation, you are responsible for the realization of an organization-wide Enterprise Service Management (ESM) platform and the associated transformation of service delivery. Current support is fragmented across systems including Topdesk, Jira, Freshdesk, and Planon. Through a joint European tender, the aim is to achieve one future-proof solution with a central point of contact, end-to-end service delivery, and uniform processes.

You will focus partly on supplier selection, but primarily on the preparation and realization of implementation and adoption. You will manage a multidisciplinary project team, organize integrated coordination and phased decision-making, and monitor progress, coherence, and results. The substantive elaboration lies largely with the involved internal specialists. The assignment includes financial and substantive final responsibility for the project results to be achieved and managing project teams of more than five FTE.

Responsibilities and Results

Job Requirements

Note: These are hard requirements for the client

Wishes

Competencies

Submission

Note: The following points are required

As the job requirements are knockout criteria, and the job wishes are the award criteria, your alignment with these must be clearly stated in your CV.

Application

Success = personality x skill

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Why Talent123?

Talent123 is a family business and mediates for temporary vacancies and interim assignments within the government for change and/or development assignments. We work with freelancers and applicants who are open to secondment within the government. Talent123 only does business directly with clients and strives for lasting, future-proof relationships with clients and professionals. Furthermore, Talent123 is a 'niche player' bureau that focuses 100% on interim assignments within the government and works in a people-oriented manner.

Our core values are: Modest | Initiative | Courage

What we are good at: Organizing | Developing | Seconding | We always pay on time

• Background: The support for questions, requests, and incidents is spread across various service management and ticketing systems. Expiring contracts and the ambition to integrate service delivery organization-wide necessitate replacement and transformation.
• Intention: To realize and sustainably embed one integrated, user-focused service management chain within the organization.
• Personality x Skill: You are a strategically strong senior project manager who makes complex IT and organizational changes manageable, connects interests, and organizes decision-making. You combine control over implementation and adoption with a sense of governance, processes, and administrative relationships.
• As Strategic Project Manager ESM Transformation, you manage the multidisciplinary project team and monitor the planning, progress, coherence, and decision-making. You exercise integrated control over the following activities and results; the substantive elaboration lies largely with the involved specialists:
• You guide the supplier selection and ensure prepared decision-making and contracting;
• You coordinate the impact analysis on organization, processes, systems, and governance and steer towards an elaborated operating model, established governance, and defined scope of processes and services;
• You organize alignment with departments and faculties and ensure an implementation and adoption plan that supports organization-wide change;
• You manage the phased migration of existing service management solutions, including Topdesk, Freshdesk, and ASK, and prepare for the replacement and migration of relevant Planon functionality;
• You monitor the realization of one integrated ESM platform with a central point of contact, uniform processes, and end-to-end service delivery across departments and faculties;
• You prepare the new management organization and ensure a secured transfer of the platform and associated working methods to the line organization.
• The position is for 24 hours per week;
• It is still worthwhile to apply without government experience;
• Minimum completed HBO (higher professional education) degree, for example in technical, business administration, legal, or another relevant field;
• HBO+/WO (university level) work and thinking capacity;
• Minimum 5 years of experience as a project leader or program manager with complex IT and organizational changes;
• Minimum 3 independently executed projects in the field of IT/organizational changes as a project leader or project manager;
• Minimum 1 executed project related to an organization-wide ITSM/ESM transformation;
• Experience with organization-wide implementations of service management or ESM solutions;
• Experience with process harmonization and organizational change;
• Knowledge of ITIL and service management processes;
• Excellent oral and written skills in Dutch and English (CEFR C1);
• Availability according to the assignment period and any extensions, for the full number of hours no later than one month after the stated start date;
• Willingness to work according to the client's procedures, regulations, templates, and working methods and the applicable assignment conditions.
• Experience with supplier management;
• Relevant additional knowledge and experience beyond the job profile;
• Experience with comparable assignments in terms of complexity, activities, and responsibilities;
• Experience in a comparable organizational environment;
• Concrete examples of independently executed change processes and your own role in them.
• Results-oriented;
• Organizationally and administratively sensitive;
• Strong analytical skills;
• Connecting and decisive;
• Handling conflicting interests;
• Creating support while maintaining progress;
• Exercising control without formal hierarchical authority;
• Structuring and managing complex change processes.
• CV tailored to the assignment, prepared in Dutch, Word format, max. 5 A4 pages;
• Provide a brief motivation for this assignment (max. 1 A4 page);
• 2 references with contact details (These may be consulted by the client during an intake interview);
• Indication of hourly rate.
• You will receive an acknowledgment of receipt within 24 hours and always a reasoned feedback within 3 days after the closing date/assessment.
• If you have questions in the meantime, you can contact the contact person for more information, e.g., about who the end client is and about the assignment agreement. We can also transparently advise you on pricing.

Project details

• Start: flexible
• Location: Omgeving Rotterdam/Hybride Werken, NL
• Languages: Dutch