Support, Management and Development of Cityworks and ArcGIS

Project overview

We are now looking for a team for Support, Management and Development of Cityworks and ArcGIS for our client.

The client requests 2-4 consultants who are specialists in Cityworks and ArcGIS, of which 1 of the consultants will also have the role of Assignment Manager/Project Manager and coordinate the assignment from the Supplier towards the Client. The role of assignment manager is estimated to be approximately 20% of the assignment's estimated time and no special additional compensation will be paid for this role.

The consultants shall perform the assignment together as a team.

The client has for a number of years used Cityworks, which is a licensed GIS-based asset management system built on Esri's ArcGIS Server. The system handles fault reports, cases, viewpoints, inspections, and work orders related to the City Environment Administration's physical assets.

The City Environment Administration currently uses three separate Cityworks instances.

Each instance also has test environments. Work is underway to update Cityworks to the Respond interface.

To carry out support, management, and development of Cityworks and ArcGIS, a consultant team is requested.

The assignment is carried out on an ongoing basis and is planned and coordinated with the Client's representatives.

Requested availability is every non-holiday weekday from 08:00 to 16:30. A contact channel to the consultant team shall be communicated to the Client.

It may occur that the Client requests extended support outside of regular availability. This is requested with good advance notice. This is done by agreement between the Client and the Supplier.

The Client is responsible for first and second-line support.

The Client decides which cases to escalate, regardless of the case's nature, complexity, or priority.

The Supplier shall respond within 8 hours during available time on new cases.

The Supplier shall provide ongoing information about ongoing cases.

Role Description:

• Office/AMS for Street, Street Lighting, and Technical Facilities
• Tramway 3.0 Respond-based solution for Tracks
• Tramway 2.1 Contractor environment for Tracks (AMS)
• The assignment involves tasks for support, management, and development of Cityworks and ArcGIS, such as:
• Performing upgrades in agreement with the Client.
• Support and troubleshooting of Cityworks and ArcGIS.
• Performing system development, configuration, customizations, integrations, automation, upgrades, and migration support.
• Managing and maintaining integrations with other systems or IT components.
• Acting as a product specialist and ensuring that "best practice" is followed within the products.
• Preparing Cityworks for transition to another asset management system and providing support in decommissioning.
• Engaging in dialogue with the product supplier for the new asset management system.
• Staying updated on the products' future plans and presenting proposals for actions that benefit the Client's operations.
• Informing the Client well in advance when new versions of the products are available and suggesting improvements in the client's configuration and implementation of the products.
• Assisting with the management of developed customizations in the user interface and created integrations.
• Assisting with the decommissioning of asset objects.
• Supporting the Client's representatives in developing new use cases.
• Conducting training in Cityworks for the Client's representatives.

Responsibilities

Budget and estimated time expenditure are estimated at approximately 400 hours for the period for the consultant team to perform the assignment regarding management, support, and development.

Note that the above-mentioned time expenditure should not be seen as a promised volume, as the number of hours may be slightly lower as well as slightly higher.

Planned contract period is approximately 10 months from contract signing until September 30, 2027.

The offered team must collectively meet the following competencies:

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The assignment management consultant role must also have experience in structurally managing deliveries/reporting to clients.

Fulfillment of requirements and competencies must be clearly stated and verifiable using the consultant's CV and submitted reference assignments.

We often offer on a rolling basis. This means we sometimes remove assignments from our website earlier than the last application date. If you are interested in an assignment, we recommend you apply immediately.

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• Assisting the Client with requirements specification, development, and customization of Cityworks.
• Leading and coordinating the development of requirements for Cityworks together with the Client.
• Interpreting and analyzing the Client's requirements specification and setting goals for how the assignment will be carried out.
• Mapping and developing processes in the operation, identifying and defining boundaries for change projects.
• Writing test specifications and conducting tests.
• Writing user and system documentation.
• At least two years of experience working with technical management of Cityworks.
• At least two years of experience configuring Cityworks.
• At least two years of experience with ArcGIS Pro, ArcGIS Online/Portal.
• Experience with Apps for ArcGIS Online/Portal.
• At least two years of experience developing and customizing add-ons for Cityworks.
• Experience migrating GIS-based asset data to and from ArcGIS/Cityworks.
• Experience developing against the Cityworks API.
• Experience upgrading Cityworks and ArcGIS.
• Experience developing add-on services and integration solutions.
• Experience with ArcGIS Server.

Project details

• Start: 2026-12-01
• Remote: onsite
• Location: Gothenburg, Sweden, SE
• Languages: Swedish