Required skills
- ServiceNow
- ServiceNow Security Operations
- ServiceNow App Engine
- Support Engineering
- Network Support
- ServiceNow HR Service Delivery
- ServiceNow Customer Service Management
Languages: German
Job description
IT infrastructure support role requiring experience with ServiceNow for user support, ticket management, and hardware deployment.
Project overview
- Support and assistance for the IT infrastructure at various locations
- Setup, configuration, and commissioning of PCs, notebooks, and peripheral devices
- Installation, replacement, and connection of IT hardware
- Cabling and technical setup of IT workstations
- Performing function tests, error analyses, and resolving simple technical faults
- Support for users with technical IT problems
- Processing and documentation of tickets and incident reports
- Recording and maintenance of serial numbers and relevant device data
- Carrying out hardware rollouts, workstation relocations, and device replacements
- Dismantling, packaging, and return of replaced or defective hardware
- Processing incoming incident reports in compliance with the agreed Service Level Agreements (SLA)
- Performing necessary on-site service deployments as part of on-call duty
Project details
- Start: 2026-11
- Duration: 5 Monate
- Remote: onsite
- Location: Überlingen, Deutschland, DE
- Rate: 31-31 EUR/h
- Languages: German
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