Team Leader Back Office (interim)

Project overview

As team leader, you will manage a back-office team that is broadly deployable within the operational organization.

Profile of the suited interim professional:

• Managing a team of back-office employees deployed across multiple work streams
• Strengthening collaboration between the Front Office, Back Office, and Service Center disciplines
• Translating developments such as digitalization and channel shift into concrete actions for the team
• Coaching and motivating employees in developing new skills
• Monitoring the quality of work and stimulating the professional and personal growth of employees
• Participating in the national team of team leaders and contributing to national results
• HBO work and thinking level, preferably in Business Administration
• Recent work experience of at least 5 years as a team leader in an operational or back-office environment
• At least 5 years of recent experience in a customer contact center, service center, back office, or operational organization
• Recent experience of at least 3 years managing different teams within a dynamic, changing context
• Recent experience with digitalization projects and process optimization
• At least 5 years of recent experience with change processes and change management
• Recent experience with performance management and steering towards results
• Coaching leadership style focused on employee and team development
• Experience with organization-wide quality improvements

Project details

• Start: flexible
• Duration: 6 months
• Location: Rotterdam, North-Holland, South-Holland, NL
• Languages: Dutch