Required skills
- Team Leadership
- Back Office Management
- Change Management
- Performance Management
- Coaching
- Quality Management
- Process Improvement
- Digitalization
- Employee Development
Languages: Dutch
Job description
Lead a team of back-office employees, guide group processes, and translate changes like digitalization into concrete actions. Coach and motivate employees, monitor quality, and participate in national team leader meetings.
Project overview
Profile of the suited interim professional:
- Managing a team of back-office employees who are broadly deployable across multiple work streams
- Guiding group processes and promoting collaboration between Front Office, Back Office, and Service Center
- Translating changes such as digitalization and channel shift into concrete actions for the team
- Coaching and motivating employees in their professional and personal development
- Monitoring and improving the quality of the delivered work
- Participating in the national team of team leaders and contributing to national results
- Completed Bachelor's degree (HBO)
- Minimum 5 years of recent experience as a team leader in an operational or back-office environment
- Minimum 5 years of recent experience within a customer contact, service center, back-office, or execution organization
- Minimum 3 years of experience in managing multiple teams within a dynamic and changing context
- Minimum 5 years of experience in change processes and change management
- Experience with performance management and results-oriented management
- Coaching leadership style focused on employee and team development
- Experience with organization-wide quality improvements
Project details
- Start: flexible
- Location: Rotterdam, North-Holland, South-Holland, NL
- Languages: Dutch
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