Required skills
- Team Leadership
- IT Service Management
- Application Support
- Ticket Management
- Incident Management
- Request Management
- Resource Prioritization
- Escalation Management
- Release Management
- Project Coordination
- Stakeholder Management
Languages: German
Job description
Experienced IT Service/Application Support Team Lead needed to operationally manage a team of 15, control ticket volume and escalations, coordinate ERP releases and projects, and stabilize a service area. Public sector and Infoma experience is ideal, as is MACH experience.
Project overview
For a project with a client from the public sector, we are looking for:
Experienced IT Service/Application Support Team Lead who can operationally manage a team of approx. 15 people, control ticket volume and escalations, coordinate ERP releases and projects, and stabilize an ongoing service area in a short time, ideally with public sector and Infoma experience, ideally also MACH.
Requirements
Strong Plus
Jackpot
Contact:
Stefan Hötte
Amadeus Fire Düsseldorf
*
*@*.de
- Leadership/management of an IT service or application support team
- Ticket/incident/request management
- Resource prioritization
- Escalation management
- Release/project coordination
- Customer and stakeholder management
- ERP/Application Management
- public sector
- ITIL/SLA/KPI management
- Experience with changes or stabilization of service organizations
- Infoma
- MACH
- municipal financial procedures
- Activity at a municipal IT service provider
Project details
ASAP
6 months
Utilization: Full-time / 40 hours
HO: 3 days
SVS: 60-80 Euro / hour
- Start: ab sofort
- Duration: 6 Monate
- Remote: hybrid
- Location: Düsseldorf, Deutschland, DE
- Rate: 80-80 EUR/h
- Languages: German
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