Technical Project Manager-ServiceNOW

Project overview

IT Project Manager Position Overview Our client is looking fora Technical Project Manager to join their team in a hybrid capacity- in-office 3 days per week. Our client prefers candidates who can come into the NYC, but is open to the right candidate who can commute to Berkeley Heights, NJ instead. You will be responsible for the management, documentation and delivery of the project plan, inclusive of timeline, scope, and budget requirements of a new brand acquisition into the Professional Products Division.

The candidates must be proficient in creating and managing timelines in ServiceNOW, or another project management tool that can import in ServiceNOW. Key Responsibilities

• Lead and manage the full project lifecycle for assigned IT projects from initiation through closure, ensuring alignment to scope, schedule and budget.
• Lead and coordinate cross-functional project activities supporting global brand integration initiatives.
• Partner with stakeholders across Operations, Supply Chain, Finance, Information Technology, Data & Analytics, Enterprise Architecture, Cybersecurity, Retail Systems, eCommerce, Consumer Data, and Omnichannel Sales.
• Develop, maintain, and track project plans, timelines, milestones, risks, dependencies, and deliverables.
• Facilitate alignment between Global, Regional, and Local leadership teams through established governance and approval processes.
• Monitor project progress and proactively identify, assess, and mitigate risks and issues.
• Create executive-ready presentations, status reports, and communications for senior leadership.
• Translate complex technical and business requirements into actionable project plans and roadmaps.
• Support system implementation projects from planning through deployment and post-launch activities.
• Coordinate with corporate, business, and technical teams to ensure successful execution of project objectives.
• Manage multiple workstreams simultaneously while maintaining focus on overall program goals and business outcomes.
• Ensure all project documentation is accurate, complete, and maintained throughout the project lifecycle. Qualifications
• Bachelor's degree or equivalent professional experience.
• Proven experience leading or supporting large-scale global projects, brand integrations, or enterprise systems implementations.
• Experience serving as a Project Manager, Program Manager, Project Lead, or Team Lead within cross-functional organizations.
• Strong understanding of project governance, change management, risk management, and stakeholder engagement.
• Ability to work effectively with both business and technical stakeholders at all organizational levels.
• Demonstrated experience presenting project updates and recommendations to senior leadership and executive audiences.
• Exceptional organizational skills with strong attention to detail and project documentation practices.
• Excellent problem-solving, analytical, written, and verbal communication skills.
• Experience managing priorities across digital, eCommerce, retail, and omnichannel initiatives. Technical Skills
• Advanced proficiency in Microsoft PowerPoint, Excel, Word, Teams, and Outlook.
• Advanced experience with ServiceNow, including:
• Timeline creation and project management
• Demand management
• Ticket creation and tracking
• Workflow management
• Reporting and status tracking
• Experience with project planning, resource management, and project reporting tools. Preferred Experience
• Global project management within large enterprise organizations.
• Consumer products, retail, eCommerce, or omnichannel business environments.
• Enterprise technology implementation and digital transformation projects.
• Collaboration with cybersecurity, enterprise architecture, data, and infrastructure teams.
• Experience supporting mergers, acquisitions, brand integrations, or large-scale business transformation initiatives. In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Benefits

Project details

• Start: flexible
• Remote: hybrid
• Location: New York, NY, US
• Rate: 49-52 EUR/h