Technology Support Analyst

Project overview

Job details

Position: Technology Support Analyst

Compensation: $28 - $36 /hour, depending on experience

Responsibilities

• Provide daily support for food service applications and hardware.
• Receive, prioritize, and resolve support tickets through completion.
• Troubleshoot POS, payment, kiosk, and KDS issues.
• Support back-office, inventory, and system integrations.
• Assist with end-of-day processing and sales reconciliation.
• Coordinate with store teams, vendors, and internal IT partners.
• Document recurring issues and recommend process improvements.
• Participate in an on-call support rotation.

Requirements

• 2-5 years of hands-on technical support experience.
• Experience supporting store-level applications and hardware.
• Strong troubleshooting and incident resolution skills.
• Experience using IT ticketing systems.
• Ability to work independently and manage multiple priorities.
• Strong written and verbal communication skills.
• Ability to support nontechnical users effectively.
• Availability for after-hours and weekend support.

Nice to have

• Experience in QSR, restaurant, or multi-location retail environments.
• Familiarity with POS and payment terminal support.
• Experience with kiosks and digital ordering systems.
• Understanding of end-of-day processing workflows.
• Experience working with third-party technology vendors.

Project details

Oklahoma City, Oklahoma

Inceed has partnered with a great company to help find a skilled Technology Support Analyst to join their team!

This contract opportunity supports restaurant technology operations across multiple locations. The role focuses on resolving application, hardware, and integration issues quickly to help keep store systems running smoothly.

• Start: flexible
• Remote: onsite
• Location: Oklahoma City, OK, US, US
• Rate: 28-36 EUR/h

Source notes

Other Information:

If you are interested in learning more about the Technology Support Analyst opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Job Facts: Contract W2 | On-site | USD $28.00 - 36.00 per hour

Skills: IT Operations, Back Office, Inventory, Sales, Process Improvement, Computer Hardware, Communication, Retail, Point Of Sale, Workflow, Health Insurance, Insurance, Technical Support, Recruiting, Management, Law, DICE

Reference: Dice Id: 10116054 | Position Id: 34470

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit
• This is a 3-month contract with potential for extension.
• Supports a fast-paced, business-critical environment.
• On-call support is part of the role.