Job description
Project overview
Tecknuovo is a deliberately different digital consultancy, delivering secure, modern technology solutions while upskilling client teams to ensure zero long-term dependency.
We are seeking an experienced Test Engineer to support a major Contact Centre transformation programme within a complex enterprise environment. This is a hands-on role for someone who enjoys ensuring quality across customer journeys, integrations, cloud services, and contact centre platforms while working within agile engineering teams to deliver scalable, high-quality outcomes.
You will play a key role in validating the functionality, performance, and reliability of a modern cloud-based contact centre platform, supporting the ongoing transformation of systems used by a major utilities organisation.
Responsibilities
Essential Experience & Skills:
Desirable Experience & Skills:
- Execute functional, regression, and performance testing across contact centre applications and integrations.
- Validate end-to-end customer journeys and system functionality.
- Perform API testing using tools such as Swagger and Postman.
- Work closely with engineers, product owners, architects, and business stakeholders to identify and resolve defects.
- Support testing activities across AWS-based services and applications.
- Create and maintain test plans, test scripts, and testing documentation.
- Identify, analyse, and manage defects through to resolution.
- Support release validation and production readiness activities.
- Contribute to quality assurance best practices and continuous improvement initiatives.
- Participate fully within agile delivery teams and sprint ceremonies.
- Strong experience as a Test Engineer or QA Engineer.
- Functional testing experience.
- Performance testing experience.
- Strong AWS experience.
- Experience testing APIs and integrations.
- Understanding of contact centre environments and associated customer journeys.
- Experience working within agile delivery teams.
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder engagement skills.
- Ability to take ownership and work independently within a fast-paced environment.
- Amazon Connect experience.
- Swagger for API testing.
- Postman experience.
- Regression testing experience.
- CI/CD pipeline exposure.
- Experience testing cloud-native platforms.
- Experience working with integration technologies and APIs.
- Utilities sector experience.
Project details
- Contract Length: November 2026 initially until March 2027
- Location: Hybrid (Occasional travel to Reading/Swindon)
- Rate: £450/day (Inside IR35)
- Start: November 2026
- Duration: Initially until March 2027
- Location: Reading/Swindon, UK, GB
- Rate: 56-56 EUR/h
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