Test Manager/Test Coordinator

Project overview

Assignment Description

Activities:

Develop the test strategy and the (Master) test plan for PULSE;

Determine test requirements together with the development team;

Create and manage test cases, test scripts, and test data, with attention to the GDPR for personal data;

Process-wise guide and coordinate system, integration, data, and chain tests (end-to-end, including interface, DMS, Exchange, and Salesforce/Genesys);

Guide user acceptance testing (UAT): formulate tests and guide key users and end-users;

Manage and coach the testers of the CIBG;

Manage findings (defect management), prioritization, and follow-up with suppliers;

Report on progress and quality and provide substantiated advice for go/no-go;

Hand over test documentation and test sets to Functional Management.

The engagement is an average of 32 hours per week, with a start date as soon as possible. The test manager/coordinator is present at the office at least 2 days a week (Monday and Thursday).

Knowledge, Experience, Competencies, and Skills

Education: minimum HBO;

Work experience: demonstrable experience as a test manager or test coordinator in ICT implementation projects, preferably in agile/scrum environments (minimum 3 years);

Minimum 5 years of experience as a professional software tester within a Scrum Team;

Knowledge: common test methodologies (such as TMap and/or ISTQB), Jira, and integration testing (APIs, REST/SOAP). Knowledge of Salesforce and/or Genesys is a plus;

Strong in communication and stakeholder management;

Critical and independent in judgment;

Results-oriented;

Good at planning and organizing;

Advising and convincing

Background of the assignment

As an executing organization of the Ministry of Health, Welfare and Sport (VWS), we ensure the reliable and secure registration and availability of health data. The Customer Contact Center (KCC) within the CIBG is the first point of contact for citizens, healthcare professionals, and healthcare organizations with questions about registers, applications, data, and procedures.

Project

Within the CIBG, the PULSE project has been set up. This project involves the implementation of a new, integrated SaaS-based Customer Service Platform (CSP) based on Salesforce (CRM) and Genesys (contact center) at the KCC. This platform with multimedia customer entry points must be integrated into the CIBG IT landscape and will be connected to, among other things, our workplace environment, the CIBG interface (API Gateway), the Data Management System, Topdesk, and the operational registers.

We are looking for a Test Manager/Coordinator for this project. In this role, you will contribute to testing the application and the chain of systems. You will also demonstrate the quality of the infrastructure by performing performance and security tests and verify the criteria that determine whether requirements from the BIO, GDPR, and Digital Accessibility (WCAG 2) are met.

Requirements

Candidate possesses a minimum of HBO work and thinking level

Candidate possesses demonstrable knowledge of common test methodologies such as TMap and/or ISTQB

Candidate has at least 3 years of demonstrable experience in the role of test manager or test coordinator, where they were personally responsible for the test plan, test strategy, test scripts, and reporting.

Wishes

Degree to which the candidate has experience with testing CRM or contact center platforms and integration chains. Preferably Salesforce and/or Genesys.

Degree to which the candidate has experience with testing and/or coordinating complex IT projects within the Central Government.

Degree to which the candidate possesses the required competencies and skills (testable in CV, motivation, and/or possible interview).

Degree of experience and/or affinity with the client's organization.

Additional Information

When you offer a professional to us as a supplier and they are placed, we will need information from you as a contracting party, including regarding the Chain Liability Act (Wet keten- en inlenersaansprakelijkheid).

The purpose of the 'WKA' is to prevent abuse in the remittance of payroll taxes at all links in the chain; from supplier to client. We cover these risks for our clients through a blocked account, the G-account. This is an account to which a portion of the invoice amount is deposited and from which you can pay payroll taxes and VAT to the Tax Authorities. The percentage to be deposited depends on whether you have a SNA certification (NEN-4400-1 or NEN-4400-2) and whether your company is located in the Netherlands or abroad. You can apply for the G-account from the Tax Authorities.

If you cannot obtain a G-account (and you can provide proof of this from the Tax Authorities), you also have the option to submit an accountants' report (assurance report regarding personnel lending) quarterly. In this, a certified accountant (AA or RA) will issue a statement about the accuracy, completeness, and timeliness of the remittances. Please note that the costs for this report are at your own expense.

Project details

• Start: 2026-11-01T23:00:00
• Location: Den Haag Zuid-Holland, NL
• Languages: Dutch