UX Designer (AI Experiences)

Project overview

UX Designer (AI Experiences)

📍 London (40% onsite / 2 days per week, no flexibility)

📅 Initial 6-Month Contract

💰 £575/day (Inside IR35)

🔄 Strong likelihood of extension

We're looking for a Senior UX Designer to help shape the future of AI-powered experiences within a large, regulated organisation.

This is not a traditional UX role focused on design systems or incremental product improvements. Instead, you'll be helping define how emerging AI capabilities are experienced by customers, creating intuitive interaction patterns, conversational journeys and new ways for users to engage with AI within a consumer mobile app.

You'll thrive in this role if you enjoy working in ambiguity, exploring new problem spaces and helping shape products where established patterns don't yet exist.

What You'll Be Doing

Defining end-to-end AI-powered customer experiences within a consumer mobile application

Designing intuitive interaction patterns for conversational and AI-driven experiences

Exploring how customers discover, access and move between multiple AI capabilities and agents

Creating prototypes and concepts to test ideas, validate assumptions and influence product direction

Translating complex propositions into simple, intuitive user experiences

Working closely with Product, Engineering, Research and Design stakeholders

Balancing long-term experience vision with practical, deliverable UX solutions

Helping establish new interaction models for emerging technologies

Essential Experience

Strong UX Design experience within consumer-facing mobile applications

Outstanding interaction design skills with a focus on user behaviour, journeys and experience architecture

Experience designing complex products or services from discovery through to delivery

Proven ability to work in ambiguous environments and define experiences where requirements are still emerging

Strong systems-thinking mindset, connecting multiple journeys, touchpoints and capabilities into a cohesive customer experience

Excellent prototyping skills using tools such as Figma

Ability to move between strategic experience thinking and detailed interaction design

Highly Desirable

Conversational UX or chat-based experiences

AI Assistant, GenAI or intelligent product experience

Agentic AI or multi-agent experience

Experience designing new interaction patterns and behaviours

Exposure to regulated environments such as Financial Services, Insurance, Healthcare or Government

We're Particularly Interested In People Who Have

Designed mobile-first consumer experiences

Worked on innovative, zero-to-one products

Shaped how users interact with AI-powered capabilities

Defined behaviours and interactions, not just user journeys and processes

Used research and insight to create structured solutions to complex problems

Created and tested concepts where no established design pattern existed

If you're passionate about emerging technologies and excited by the challenge of defining the next generation of AI-powered customer experiences, we'd love to hear from you.

Project details

• Start: flexible
• Remote: hybrid
• Location: City of London, London, GB
• Rate: 69-72 EUR/h