Workday Consulting Partner / IT Service Provider – Application Management Services (AMS) | Remote

Project overview

For a Workday Application Management project at an internationally active large enterprise, we are looking for an experienced Workday consulting company or a specialized IT service provider that has an existing pool of qualified Workday Consultants and can take over the functional and technical support of an international Workday system landscape.

The Workday platform supports HR processes in 17 European countries with approximately 10,800 users, around 65 active interfaces, and extensive reporting and analytics functionalities.

The goal of the collaboration is to provide a scalable Workday expert team that supports the existing HR IT organization in ongoing application management, complex support requests, system optimizations, integrations, and further developments.

TASKS AND SCOPE OF SERVICES

Workday Application Management & Functional Support

Workday Integrations & Technical Services

Workday Reporting & Analytics

Service Management & Governance

Mandatory:

Required Workday Competencies within the Team:

Desirable:

Minimum volume of 1,000 hours is planned.

For offer calculation, the following distribution is used:

Services are provided (08:00–17:00 CET).

• Functional and technical support in 1st, 2nd, and 3rd level support
• Analysis and resolution of complex incidents and processing of change requests
• Configuration, optimization, and further development of existing Workday functionalities
• Consulting and implementation of HR business processes
• Support for Workday Feature Releases, Service Updates, and Regression Tests
• Execution of smaller implementation and optimization projects
• Support and further development of existing Workday interfaces
• Conception, development, and implementation of new integrations
• Working with Workday APIs, WQL REST API, SOAP, PECI/PICOF, and SFTP
• Creation and execution of complex data imports using EIB
• Error analysis and optimization of international payroll integrations
• Support for security, authorization, and metadata configurations
• Creation and optimization of complex Workday Reports and Dashboards
• Further development of existing reporting and analytics solutions
• Implementation and support of Workday Prism Analytics and People Analytics
• Support for data-related evaluations and reporting requirements
• Provision of a central Service Manager
• Management of the deployed Workday experts
• Compliance with agreed Service Level Agreements (SLAs)
• Ensuring short-term expert availability
• Reporting on scope of services, effort, and service quality
• Experience as a Workday consulting company or specialized Workday service provider
• Expert pool with several years of practical Workday implementation and support experience
• Minimum three years of implementation experience in the respective Workday modules supported
• Expertise in Workday Reporting, Dashboards, People Analytics, and Prism Analytics (minimum three years)
• Experience in the development and customization of Workday interfaces
• Experience with Workday EIB and complex data integrations
• Ability to cover all functional and technical competencies across multiple team members
• Project references and corresponding Workday training certificates
• Very good English skills of the consultants
• Flexible provision of experts within the scope of an AMS contract
• Workday Core HCM: Min 3 years of experience
• Workday Absence Management: Min 3 years of experience
• Workday Compensation: Min 3 years of experience
• Workday Benefits: Min 3 years of experience
• Workday Talent & Performance Management: Min 3 years of experience
• Workday Integrations / APIs / PECI / PICOF: Min 3 years of experience
• Workday Reporting / Analytics / Dashboards / Prism: Min 3 years of experience
• Workday EIB: Min 2 years of experience
• Test Management: Min 2 years of experience
• Experience with international Workday implementations and multinational HR system landscapes
• Existing Application Management Services for Workday with enterprise clients
• Experience with international payroll interfaces
• Knowledge of data protection, GDPR, and employee co-determination
• German-speaking Workday consultants within the team
• Established SLA, escalation, and service management processes
• Existing onshore, nearshore, and offshore delivery structures
• Onshore: approx. 200 hours (20%)
• Nearshore: approx. 200 hours (20%)
• Offshore: approx. 600 hours (60%)

Project details

12 months + option to extend by another 12 months

Project Volume: Minimum 1,000 hours annually, scalable

Delivery Model: Onshore / Nearshore / Offshore

Project Language: English, German advantageous

• Start: 2027-01
• Duration: 12 Monate
• Remote: remote
• Location: Mainz, Deutschland, DE
• Languages: German