Workshop Leader and Service Designer

Project overview

For our client, we are looking for Workshop Leaders and Service Designers.

Background:

Lund Municipality currently holds innovation weeks four times a year during weeks ending in zero (not summer week) where there is a need to strengthen workshop leaders and service designers.

The demand for workshop leaders during other times of the year has also increased, and the client therefore needs to plan to meet this within the organization with external support.

For the innovation weeks, the need is usually for one workshop leader and one service designer. During other weeks of the year, the focus is more on workshop leadership.

Arrangement:

As the need can vary slightly, we foresee that needs may be requested by the assigned consulting firm during the assignment period. A total of approximately 580 hours are estimated to be called off. 280 hours for innovation weeks and 300 hours during other weeks.

These hours are only an estimate and therefore no guarantee.

Customers plan consultants in agreement, but they do not want excessively long lead times as they are a fairly dynamic organization.

Please describe how you think about time horizons. (Tenders must include this)

Follow-up:

After each activity, a follow-up of the delivery and hours required is conducted. After this is approved by the customer, you will be able to register hours in Ework's time portal and then be paid.

• Lead time:
• Workshop Leader

Requirements

Service Designer

Tenders must include:

Assignment execution, times, and scope:

Start date: As soon as possible

End date: 2027-11-05

Option for extension: Option exists for up to 1 year after evaluation of the first period. Options utilized in this agreement will always be at the already applicable terms.

• Senior workshop leader with extensive experience in leading and assembling creative workshops such as design sprints.
• Experience working with complex challenges in a larger organization.
• Ability to conduct customer journeys and analyze customer needs.
• Communication skills to convey complex information to stakeholders.
• Experience working for larger organizations. Preferably municipality or authority.
• Senior service designer with extensive experience in developing services based on user needs.
• Experience in planning and conducting user surveys as well as analyzing and translating insights into concrete improvement proposals.
• Ability to map and visualize customer journeys, service flows, and user needs.
• Experience in developing and testing concepts and prototypes together with users.
• Experience in planning and leading creative workshops with various stakeholders.
• Good communication skills to convey complex information and anchor insights and solution proposals with stakeholders.
• Experience in service design within a municipality, authority, or other larger public organization.
• Experience in working cross-functionally and involving operations, IT, and users in the development work.
• CV
• Price (As the competence need can vary between occasions, the supplier is requested to present the cost per hour for the respective role)
• Describe how you think about time horizons.
• Reference assignments
• Competency matrices (Template attached to the assignment)

Project details

On-site in Lund. Preparation can usually be done remotely.

Scope: up to 580h no guarantee

Compensation form: Running hours. No compensation for travel or travel time.

Invoice information: PayExpress is standard for all our contracts. See information below. Otherwise, 30 days payment terms + 1-5 days for administration.

PayExpress:

We now offer a fast and smooth payment solution, so you avoid long waiting times. With us, you get paid within 3-5 days after your timesheet has been approved. This benefit is included as standard in almost all our agreements without extra work on your part. Read more at the link below: https://knowledge.eworkgroup.com/payexpress-get-paid-within-days-not-months

• Assignment terms are according to the framework agreement.
• Accessibility requirements according to the DOS law for digital deliveries will apply to all assignment requests. Information on accessibility requirements will be attached to the assignment advertisement. To you as a client
• To read more about the accessibility requirements, we refer to Lund Municipality's intranet for further information.
• Start: 2026-11-18
• Remote: hybrid
• Location: Lund, Sweden, SE
• Languages: Swedish