EMEA Carrier Manager

Project overview

Roles and RESPONSIBILITIES

management such as service/performance tracking, contract management, third

party management

terms for the bank

SKILLS & EXPERIENCE REQUIRED

change(s)

INTERNAL

• Building and maintaining an accurate and up to date carrier inventory
• Define relevant governance and processes covering key aspects of carrier
• Ensuring and evidencing carrier compliance to HSBC requirements
• Work with internal HSBC finance/procurement teams to ensure optimal commercial
• Build strong and effective relationships with third party carriers
• Participate in contractual discussions/renewals or market evaluations/RFP’s
• Ensure management have visibility of carrier performance covering all key metrics
• Telecoms infrastructure and services in a large, global organisation
• Industry standard carrier services and infrastructure/circuits
• Experience of managing complex IT infrastructure in highly regulated environments
• Experience of working in Financial Services/Banking preferred
• Experience of managing third party vendor/suppliers essential
• Strong commercial acumen essential
• Positive and professional attitude, team player, flexible and adaptable, open to
• Ability to communicate technical subject matter to non-technical stakeholders
• Previous experience of delivering an excellent customer service
• Ability to quickly develop good working relationships with stakeholders

Project details

• Start: flexible
• Remote: hybrid
• Location: Kraków, Księdza Józefa, PL