IT Business Partner Manager

Project overview

Context

The position covers local management and the local IT team, with a role as a trusted advisor and liaison for IT Management.

The mission is part of supporting users, ensuring the security of local information systems, and driving the IT evolutions of the Business Unit.

The position also includes preparing for the internalization of the role and knowledge transfer to a future internal employee.

Missions

◦ Be the main IT contact point for Local Management.

◦ Play the role of a trusted advisor.

◦ Act as a liaison for IT Management to Local Management.

◦ Ensure the proper dissemination of information and best practices.

◦ Maintain a close relationship with users and business managers of the BU.

◦ Supervise and lead the local support team.

◦ Organize work, schedules, and ticket distribution.

◦ Support technicians.

◦ Provide 2nd and 3rd line support in conjunction with the Service Center of the IT Operational Division.

◦ Guarantee the quality of service provided.

◦ Track incidents and requests.

◦ Ensure deadlines are met.

◦ Escalate to specialized teams if necessary.

◦ Monitor performance indicators and propose areas for improvement.

◦ Ensure procedures are followed.

◦ Contribute to support documentation.

◦ Manage the BU's IT assets, including buildings and depots.

◦ Operationalize the IT strategy regarding hardware and software.

◦ Ensure the smooth functioning of the users' work environment.

◦ Monitor and control the BU's IT purchases.

◦ Ensure the security of local information systems.

◦ Apply security and confidentiality policies.

◦ Analyze and synthesize user needs.

◦ Translate them into project requests and monitor them.

◦ Contribute to the IT budget development based on local needs.

◦ Manage or participate in IT projects.

◦ Write specifications.

◦ Conduct feasibility studies.

◦ Participate in steering committees.

◦ Monitor deployments, equipment renewals, and migrations.

◦ Coordinate projects with other departments.

◦ Conduct technological watch at the local level.

◦ Contribute to defining the profile and skills required for an internal employee.

◦ Participate in the recruitment process.

◦ Ensure knowledge transfer until the recruited person can work autonomously.

Organization & Daily Work

Working Conditions

• Representation of IT Management to Local Management
• Management of the ITBP unit and local support
• IT Assets and Security
• IT Projects and Objectives
• Preparation for the internalization of the position
• The candidate reports to Local Management as a trusted advisor and main IT contact point.
• They manage a local support unit of 3 technicians.
• They act as the link between IT Management, the Service Center, and the business units.
• They coordinate IT matters with other departments and technical services according to projects.
• Two fixed remote work days are possible.
• The candidate must be flexible and may occasionally travel to other sites or business units in Wallonia.

Project details

• Start: flexible
• Remote: hybrid
• Location: Charleroi, Belgium, BE
• Rate: 75-88 EUR/h
• Languages: French