Technical Coordinator

Project overview

Join TRUST’IT 🚀

Founded in 2016, TRUST’IT now has over 100 employees and a turnover of more than €10 million. Specialists in infrastructure, production, and functional roles (Business Analyst, PO, Scrum Master…), we primarily offer long-term assignments (2 to 3 years).

Our strength: a family-oriented company culture, almost zero turnover, and a clear watchword – trust. At TRUST’IT, we place the development of our employees at the heart of our success.

Our benefits

✅ 25 days of leave + 10 RTT days

✅ 100% free health insurance/provident fund for you and your family

✅ Full reimbursement of Navigo pass + meal voucher

✅ Profit-sharing & co-option bonus (€1,500)

✅ Gift vouchers, holiday, culture, back-to-school

✅ Free access to over 3,000 sports & wellness facilities

TRUST’IT is not just another IT service company… it’s a family!

We are looking for a Technical Coordinator (m/f) for our client

Mission:

1/ Preparation and Scoping

2/ Implementation and Coordination

3/ Monitoring, Reporting, and Continuous Improvement

Profile sought

Work environment

Long-term assignment located in Paris, requiring 100% on-site presence for the first month to fully understand the context.

Afterwards, 2 days of remote work per week.

Must be eligible for security clearance (French nationality & clean criminal record).

• Understanding the organizational context, existing incident management processes, and ITSM tools used.
• Mapping of incident types encountered and associated service levels (SLA).
• Formalizing a major incident management plan and validating coordination and escalation procedures.
• Integration into IT steering committees for alignment on overall governance.
• Daily incident management: ticket tracking, prioritization, chasing interveners.
• Major incident management: leading crisis cells (web conferences), managing action plans, cross-functional communication.
• Constant interaction with technical teams, support centers, and business representatives to ensure smooth incident resolution.
• Leading weekly critical incident review workshops, updating logs, analyzing causes, and identifying sustainable solutions.
• Systematic writing of major incident reports (post-mortem) including root causes, timelines, and effectiveness of corrective actions.
• Organizing lessons learned (REX) sessions and formalizing corrective actions for continuous improvement.
• Production of consolidated indicators (KPI): average resolution time, recurring incident rate, initial response time.
• Participation in monthly review committees to present results, update action plans, and align on service quality objectives.
• At least 3 years of experience in infrastructure project coordination
• Possess a technical background: seeking a System Administrator who has moved away from pure technical work towards coordination
• Be rigorous in following up on requests, methodical
• Respect established rules and processes
• Have excellent interpersonal skills and good written communication skills
• Must be eligible for security clearance

Project details

• Start: ASAP
• Duration: 1 an renouvelable
• Remote: hybrid
• Location: Paris, Île-de-France, FR
• Rate: 50-56 EUR/h
• Languages: French