1st & 2nd Level Support Specialist POS / Retail IT

Responsibilities

Profile

• Initial diagnosis, structured error analysis, and independent processing of 1st and 2nd level support cases
• Troubleshooting of POS systems, clients, operating systems, peripheral devices, and technical interfaces
• Remote support for users and clear communication regarding status, workarounds, and next steps
• Installation, configuration, and testing of standardized hardware and software components within the defined support scope
• Identification, documentation, and application of solutions and workarounds
• Qualified escalation to internal specialists, 3rd level support, manufacturers, or technology partners, and follow-up until resolution
• Complete and traceable documentation of all analysis, communication, and solution steps in the service management system
• Recognition of recurring error patterns and support in problem analysis as well as in deriving sustainable improvements
• Analysis of log data to identify anomalies
• Technical support during rollouts and other changes in the POS environment
• Collaboration with Service Desk, internal IT teams, business units, locations, and external partners
• Sound experience in operational IT support at the 1st and/or 2nd level
• Experience with POS systems, Retail IT, or branch-based environments
• Good knowledge of structured error analysis and technical troubleshooting
• Practical experience with Windows clients, standard software, peripheral devices, and network fundamentals
• Understanding of incident, service request, and escalation processes
• Good documentation skills and careful ticket management
• Very good German and good English skills, both written and spoken

Project details

• Start: sofort
• Remote: remote
• Location: Basel, Basel-Landschaft, CH, CH
• Languages: German

Source notes

• Varied work in a renowned company
• Prospect of project extension