Urgent: IT Support Freelancer (Microsoft 365 / Identity), Germany, Start Immediately

Project overview

We are an Edtech company currently running a large AI training program for an enterprise client, with over a thousand learners and a team of internal employees and freelance coaches. Live sessions have just begun, and access issues are costing us hours daily. We need someone to take hands-on ownership of this.

The Situation

• We work with two of our own tenants (one on Google Workspace, one on Microsoft 365, Okta as identity provider). Additionally, we need to access the client's Microsoft tenant, where learner chat and live sessions run via MS Teams.
• Employees and coaches have accounts in both of our own tenants and are invited as guests to the client's tenant. Typical errors: Microsoft logs in with the wrong account, SSO/SAML connection errors, guest invitations don't arrive, alias mailboxes cannot authenticate, missing licenses, problems with MFA and authenticator apps.
• Freelance coaches with external email addresses need the complete tool stack (SSO, Slack, Google Drive, learning platform, CRM, Microsoft 365, Copilot, ChatGPT/Codex) and almost always get stuck somewhere in this chain.
• Booking over 100 recurring Teams sessions for large learning groups from Google Calendar, with coaches as co-organizers.
• Our only IT support is remote abroad and responsible for the entire company. No one on-site has Microsoft expertise.

Responsibilities

What We Are Looking For

Job facts: Direct client project

• Central point of contact for all access and tooling issues in the program: diagnose, resolve, escalate to our IT or the client's IT as needed, and document the working setup.
• Onboarding new coaches from A to Z (accounts, licenses, MFA, Teams guest access, test login), ongoing for new joiners.
• Responsibility for all 1st and 2nd level support requests regarding access and learner eligibility.
• Setting up and maintaining the booking workflow for sessions (Google Calendar + Teams, delegated calendar access, recurring appointments).
• Participating in live sessions or kick-offs as needed to resolve issues directly.
• Solid practical experience in administering Microsoft 365 / Entra ID: guest access (B2B), Teams administration, licensing. Experience with Okta or Google Workspace is a big plus.
• Confident in complex multi-tenant setups and live troubleshooting with non-technical people.
• Very reliable, calm under pressure, quickly reachable. Available on call during sessions.
• At least 3 days per week, ideally full-time (approx. 35-40 hours). Mostly remote, occasionally on-site in Germany.
• German and English.
• Freelance contract, start this or next week, initially for about 6 months.

Project details

• Start: ab sofort
• Remote: hybrid
• Location: Berlin, Deutschland, DE
• Languages: German