Job description
Project overview
IT Support Operator – Short-Term Temp Contract
Project details
Cardiff - onsite working - parking available
£19.52 per hour
Hours: 35 per week (Shifts between 8am–5pm)
An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment.
What you’ll be doing:
What they’re looking for:
Start ASAP. Apply now if you’re at a loose end and have experience in user support, thanks!
- First point of contact for all IT support queries (via phone, portal, email, Teams)
- Logging and resolving Incidents and Service Requests
- Basic troubleshooting of hardware, software, and user access issues
- Creating, modifying, and deleting user accounts
- Supporting users with software and device setups
- Keeping accurate records and documentation of fixes
- Promoting good IT security practices
- Updating the internal knowledge base with fixes and workarounds
- Previous experience in a 1st line IT support or service desk role
- Confident using a ticketing system to log and manage incidents
- Strong communication skills and a helpful approach
- Comfortable working onsite in Cardiff
- Able to start at short notice
- Start: flexible
- Location: Wales - Cardiff, GB
- Rate: 20-20 EUR/h
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