AFRA-11212-Cluster Lead and L3 Support Specialist (m/f/d) Microsoft Power Platform and Dynamics 365

Project overview

For our client, I am looking for a Cluster Lead and L3 Support Specialist (m/f/d) – Microsoft Power Platform for a remote project. Nearshore possible.

Project contract Start date: 02.11.2026 Duration: Until 31.12.2027 (with option for extension within the service contract until 2031)

About the position

For our client, we are looking for an experienced Cluster Lead and L3 Support Specialist (m/f/d) for Microsoft Power Platform applications. In this role, you will take on the functional and technical leadership of a team and act as a central point of contact (SPOC) between the client, L1.5 support teams, and Center of Excellence (CoE) teams. You will be responsible for incident and escalation management, drive the continuous optimization of operational processes, and ensure technical excellence in the Power Platform environment.

Your tasks and responsibilities

• Functional leadership and cluster management
• Team leadership: Functional and technical guidance of internal and external team members within your area of expertise.
• Process optimization: Definition and further development of Standard Operating Procedures (SOPs) in close coordination with the client to increase operational stability.
• Interface function: Act as a central point of contact (SPOC) for the client, L1.5 support units, and CoE teams.
• Escalation management: First escalation level for operational disruptions and participation in on-call support (rotation principle).
• L3 Support and Technical Support
• Extended support: Handling complex technical disruptions (L3) related to the Microsoft Power Platform (Power Automate, User and Environment Management, Administration, Monitoring).
• Error and trend analysis: Conducting in-depth analyses of recurring problems, system errors, and performance bottlenecks to identify root causes.
• Environments and CI/CD: Setting up and managing Power Platform environments as well as providing and maintaining CI/CD pipelines via Azure DevOps, considering complex security requirements.
• Change and compliance management: Ensuring compliance with all established change management processes and governance guidelines.
• Knowledge transfer: Creation and updating of technical documentation, troubleshooting guides, and knowledge base articles, as well as knowledge transfer within the team.

Requirements

Required Skills and Qualifications (Must-Have)

Soft Skills and Work Approach

What we offer

Daily rate all-in: €600

I look forward to your feedback.

• Professional experience: At least 8–10 years of solid experience in the development and support of solutions based on Microsoft Power Platform and Dynamics 365.
• Language skills:
• German: Very good knowledge (at least B2, preferably C1)
• English: Very good knowledge (at least B2, preferably C1)
• Certifications (Microsoft):
• MB-200: Microsoft Power Platform / Dynamics 365 Core
• MB-400: Microsoft Power Apps / Dynamics 365 Developer
• PL-600 / MB-600: Microsoft Power Platform / Dynamics 365 Solution Architect
• Technical expertise:
• Power Automate, Power Apps, Platform Administration and User Management
• Azure DevOps (CI/CD Pipelines for Power Platform)
• Implementation of security and governance requirements
• Strong customer orientation (customer-first approach) and excellent communication skills.
• Strong analytical thinking and a strong passion for troubleshooting and problem reconstruction.
• Experience in managing support queues and prioritizing critical incidents.
• Willingness to participate in on-call duty.
• Long-term perspective within a multi-year service contract.
• Maximum flexibility through a 100% remote work model.

Project details

• Start: 2026-11
• Duration: 12 Monate
• Remote: remote
• Location: München, Deutschland, DE
• Rate: 75-75 EUR/h
• Languages: German