Application Operations Technician / Engineer – RUN & Supervision (M/F)

Project overview

As part of maintaining operational conditions and continuous improvement of its information system, we are looking for an Application Operations Technician/Engineer to ensure the operational, technical, and functional monitoring of a portfolio of applications based on varied technical environments.

You will primarily be involved in RUN activities, supervision, incident management, and piloting support, with a constant objective of application and infrastructure availability, reliability, and performance.

Profile Sought

You have experience in IT operations, application production, or supervision, ideally in a complex production environment.

You are comfortable with:

You demonstrate rigor, responsiveness, and good analytical skills. Your ability to work in a team, communicate with various stakeholders, and intervene in demanding production environments will be essential for success in this role.

Work Environment

Additional Information:

The mission involves participation in on-call duties and planned interventions, which may occur during and outside business hours.

A professional mobile terminal will be necessary for using dual authentication devices.

Technical Skills Sought

Operating Systems:

Application Environments and Middleware:

Infrastructure and Virtualization:

Supervision and Monitoring:

Tools and Operations Management:

• Application Operations and RUN Monitoring
• Ensure the technical and functional monitoring of applications and environments in production.
• Handle Level 2 incidents by relying on existing instructions and procedures.
• Implement necessary actions to restore service or identify appropriate contacts and escalation levels.
• Perform planned operations as part of operations: deliveries during and outside business hours, application restarts, reboots, and environment interventions.
• Participate in change management operations and technical interventions.
• Contribute to IT continuity operations (PCI), particularly during switchover operations, by applying defined procedures.
• Participate in on-call duties and regular interventions on the monitored application areas.
• Supervision, Analysis, and Continuous Improvement
• Utilize technical supervision tools to monitor the availability and proper functioning of applications and infrastructures.
• Collect and analyze supervision metrics to identify weak signals and anticipate incidents.
• Perform recurrence analysis of incidents and contribute to reducing malfunctions.
• Participate in problem management by identifying and reporting technical or functional anomalies.
• Conduct proactive analyses on applications and infrastructures to anticipate risks of service degradation.
• Propose improvements to operational instructions and supervision systems.
• Procedures, Reporting, and Dashboards
• Write, update, and maintain operational procedures and instructions necessary for maintaining operational conditions.
• Produce statistics related to incidents, their recurrence, and the availability of applications and infrastructures.
• Design and maintain activity monitoring dashboards.
• Analyze performance indicators, track deviations, and produce associated reports.
• Utilize data in Excel, particularly through pivot tables and statistical analysis.
• Piloting Support and Coordination
• Provide technical support to teams responsible for operational piloting.
• Facilitate communication between technical teams and piloting teams, especially for incident reporting and resolution.
• Support externalized teams in understanding and applying operational procedures.
• Ensure monitoring of indicators, deviations, and corrective actions.
• Operational monitoring of applications and infrastructures.
• Level 2 incident management and analysis.
• Using supervision and monitoring tools.
• Writing technical and operational procedures.
• Data analysis and report production using Excel.
• Windows Server (2003 to 2019).
• Linux: Red Hat, CentOS.
• Unix: AIX.
• JVM.
• Apache, Tomcat.
• WebSphere Application Server.
• WildFly.
• OpenShift.
• VMware.
• Citrix.
• Dynatrace.
• Zabbix.
• Splunk.
• ELK.
• Grafana.
• Selenium.
• ServiceNow.
• Confluence.
• Office Suite, with a very good command of Excel (statistics, pivot tables, dashboards).

Project details

• Start: ASAP
• Duration: 1 an renouvelable
• Location: Centre-Val de Loire, France, FR
• Languages: French