Application Support Specialist | SQL / Incident Management / Data Quality | GDQM Platform - NEARSHORE

Project overview

Your contact person for this request

Kerstin Ufer

Tel.: [contact removed]

E-Mail: [contact removed]

For the following activity, we are looking for 1 applicant with the following qualifications - perhaps you would be available for it or can make a recommendation:

By using the masculine form of the word "consultant / developer etc.", all genders female/male/diverse are meant

With this request, we are looking for an Application Support Specialist | SQL / Incident Management / Data Quality | GDQM Platform

DEADLINE FOR OFFERS: 28.10.2026

ATTENTION: We can only offer nearshore capacities for this!

Service Description:

Support Specialist – GDQM Platform

GDQM was developed as a project within the Data expert team and is currently used by four German distribution system operators (DSOs) for a limited scope, mainly for EAM and HARnes.

Transformation of Global Data Quality Monitoring (GDQM) from a project-based solution to a scalable enterprise service.

As part of the project, the necessary governance structures, organizational setup, operating processes, onboarding requirements, the support model, and the commercial framework will be defined. The goal is to connect additional German distribution system operators (DSOs) and business units to GDQM and to integrate the solution into the portfolio of the Governance & Data Products Platform.

The solution is based on Databricks, SQL, Power BI, GitLab, and CI/CD pipelines. Currently, there is neither a formal operating model nor a dedicated product team, a commercial model, or a governance framework for topics such as onboarding, support, approvals, rule management, or platform further development.

Architecture documentation, operating processes, and service management procedures are only partially available or completely missing. Corporate roles such as Data Steward and Data Quality Manager are established at E.ON, but have not yet been integrated into the GDQM processes.

Main Tasks

• Incident Management & Consult
• Receipt, recording, and prioritization of incidents and requests
• Analysis of erroneous measurement runs and forwarding to Development/DevOps
• Communication of the processing status to users
• Requirements Management
• Recording and analysis of new business requirements and rule requests
• Initial business review and quality assurance of rule requirements before implementation
• Coordination of the onboarding of new rules up to rollout
• Business coordination for the connection of new data sources
• Stakeholder Coordination
• Coordination with the GDQM SPOCs of the DSOs
• Liaison between business departments and IT
• Maintenance of user documentation, FAQs, and process descriptions

Requirements

Knowledge of German is an advantage

Must-Have Criteria

Good SQL skills for analyzing measurement results and errors

Basic understanding of data platforms and data engineering

Experience in incident and request management (e.g., ITIL processes, ticketing systems)

Ability to analyze business requirements

Should-Have Criteria

Knowledge in Data Quality Management

Knowledge of the energy industry

Experience with Data Governance processes

Basic knowledge of Databricks

Personal Competencies

Strong communication skills in a distributed stakeholder environment

Ability to act as a liaison between business departments and IT

Service orientation and structured way of working

Utilization:

200 hours remote

Fee:

max. € 50.00 / hour remote

Payment Terms:

30 days

Other

Project details

02.11.2026

Duration / End

14.12.2026 + Extension Option

Start / End

02.11.2026 - 18.12.2026

Payment Terms

30 days

Fee

Please state your hourly rate on an all-in basis

Other

If you can submit a qualified offer for this request, please send us a meaningful profile, including a concrete statement on availability and conditions. Please note that we will use the data you provide exclusively for the purpose of mediating project assignments in accordance with §5 BDSG. Disclosure to third parties within this scope will only occur after obtaining your consent. Thank you in advance for your support.

• Start: 02.11.2026
• Duration: bis 18.12.2026
• Remote: remote
• Location: Remote, DE
• Languages: German