Bilingual Commercial Assistant (M/F)

Project overview

Job description

Responsibilities

Reporting to the After-Sales Service Manager, you will be responsible for the commercial and administrative coordination of service, spare parts, and repair orders:

Commercial management and data entry: issuing and following up on quotes, checking quote/order consistency, entering orders, and managing down payment requests.

Execution monitoring and customer relations: monitoring supplies, deadlines, and delayed orders; continuous customer communication and satisfaction measurement.

Internal interface: coordinating with the Purchasing/Procurement, Production, Repair, Billing, and Shipping departments to streamline parts flow.

Salesforce management: entering, processing, and tracking customer tickets (cases).

International trade and payments: adjusting payment rules and incoterms, monitoring advance payments and Letters of Credit, chasing overdue payments, post-shipment follow-up (disputes, customs holds in liaison with shipping).

After-sales service and administrative follow-up: managing warranties and commercial gestures, monthly updating of commercial indicators, and filing.

Candidate profile

Degree in Management or International Business.

A minimum of two years of experience in a similar role in an industrial environment.

Proficiency in professional English (written and spoken for customer/subsidiary exchanges) is essential.

Knowledge of Salesforce is a plus.

Rigorous, proactive, ability to prioritize multiple tasks, and stress resistance.

About our client

We are recruiting for our client a Customer Service Coordinator (M/F) for a 2-month interim mission, extendable, in the Saint-Louis sector.

experience level

qualification

education level

• 2 year(s)
• Bilingual Commercial Assistant (M/F)
• BAC+2

Project details

• Start: flexible
• Duration: 3 mois
• Location: Hésingue, Haut-Rhin, FR
• Languages: French