Inside Sales Representative (M/F)

Project overview

Job description

You serve as the primary contact for key accounts, wholesalers, and B2B clients, handling requests via phone, email, live chat, and video.

Your role is to:

Profile sought

With a Bac+2 degree, you have at least 3 years of experience in an administrative/sales and/or export role.

Experience in an industrial environment is desirable. Knowledge of electrical equipment would be a plus.

Fluent/professional English is essential for this role.

You also have good interpersonal and sales skills.

You are comfortable with computers.

About our client

We are looking for an Inside Sales Representative (M/F) for our client

experience level

qualification

education level

• Provide in-depth product knowledge and technical advice on cabling solutions, including preparing customized quotes.
• Manage the entire order lifecycle: order taking, tracking, delivery coordination, and proactive customer communication.
• Maintain accurate customer records and document all interactions in ERP/CRM systems; Generate reports and analyze feedback.
• Offer first-level technical support and escalate complex issues to product management and engineering teams.
• Handle billing and payment-related inquiries, including credit notes, billing discrepancies, and payment arrangements.
• Manage customer complaints and feedback with a solution-oriented approach to ensure high satisfaction levels.
• Collaborate closely with account management to support sales initiatives, identify opportunities, and reactivate inactive customers.
• Contribute to marketing and promotional activities, including trade show coordination, brand awareness campaigns, and customer training.
• Ensure compliance with internal policies, quality standards, and legal regulations in all customer service and sales processes.
• 3 year(s)
• Inside Sales Representative (M/F)
• BAC+2

Project details

• Start: flexible
• Duration: 4 mois
• Location: Olivet, Loiret, FR
• Languages: French